Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant

Puja Anugrah

Travel Document Officer
Jakarta

Summary

Enthusiastic Travel Document Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of documentation and delivery to customer and training in hotelier. Motivated to learn, grow and excel in any industry. Experienced officer with over 5 years of experience in hospitality industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

5
5
years of post-secondary education
12
12
years of professional experience

Work History

Travel Document Officer

PT. SAMASTA WISATA
2014-11 - Current
  • Transported Travel Document (passport/visa) to customer locations as soon as possible.
  • Developed team communications and information for visa regulations update meetings.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Increased customer satisfaction by resolving visa application form issues.

Collector

PT. ECS INDO JAYA & PT. IT SERVICE CENTRE
2009-10 - 2014-09
  • Achieved performance goals on consistent basis.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Used skip tracing and other techniques to locate debtors.
  • Performed targeted collections on past due accounts aged over 2days.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

House Keeper

GRAND BOUTIQUE HOTEL
2008-02 - 2009-01
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Verified cleanliness and organization of storage areas and carts.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Established and maintained clean and comfortable environments in hotel buildings by vacuuming, cleaning windows and dusting.
  • Adhered to professional house cleaning checklist.

Education

High School Diploma

SMIP JAYA WISATA1
2007-07 - 2009-07

No Degree

SMP Negeri 18 Jakarta

No Degree

SD Muhammadiyah 2
2001-07 - 2004-07

Skills

Verifying documentation

Documentation understanding

Assessment reports and other documentation

Document interpretation and review

Evidence collection documentation

Workflow documentation

Ability to travel

Application documentation

Logistics documentation

Timeline

Travel Document Officer

PT. SAMASTA WISATA
2014-11 - Current

Collector

PT. ECS INDO JAYA & PT. IT SERVICE CENTRE
2009-10 - 2014-09

House Keeper

GRAND BOUTIQUE HOTEL
2008-02 - 2009-01

High School Diploma

SMIP JAYA WISATA1
2007-07 - 2009-07

No Degree

SD Muhammadiyah 2
2001-07 - 2004-07

No Degree

SMP Negeri 18 Jakarta
Puja AnugrahTravel Document Officer