Verifying documentation
Puja Anugrah
Travel Document Officer
Jakarta
Summary
Enthusiastic Travel Document Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of documentation and delivery to customer and training in hotelier. Motivated to learn, grow and excel in any industry. Experienced officer with over 5 years of experience in hospitality industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Travel Document Officer
PT. SAMASTA WISATA
2014-11 - Current
- Transported Travel Document (passport/visa) to customer locations as soon as possible.
- Developed team communications and information for visa regulations update meetings.
- Drove operational improvements which resulted in savings and improved profit margins.
- Increased customer satisfaction by resolving visa application form issues.
Collector
PT. ECS INDO JAYA & PT. IT SERVICE CENTRE
2009-10 - 2014-09
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Used skip tracing and other techniques to locate debtors.
- Performed targeted collections on past due accounts aged over 2days.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
House Keeper
GRAND BOUTIQUE HOTEL
2008-02 - 2009-01
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Established and maintained clean and comfortable environments in hotel buildings by vacuuming, cleaning windows and dusting.
- Adhered to professional house cleaning checklist.
Education
High School Diploma
SMIP JAYA WISATA1
2007-07 - 2009-07
No Degree
SMP Negeri 18 Jakarta
No Degree
SD Muhammadiyah 2
2001-07 - 2004-07
Skills
Documentation understanding
Assessment reports and other documentation
Document interpretation and review
Evidence collection documentation
Workflow documentation
Ability to travel
Application documentation
Logistics documentation
Timeline
Travel Document Officer
PT. SAMASTA WISATA
2014-11 - Current
Collector
PT. ECS INDO JAYA & PT. IT SERVICE CENTRE
2009-10 - 2014-09
House Keeper
GRAND BOUTIQUE HOTEL
2008-02 - 2009-01
High School Diploma
SMIP JAYA WISATA1
2007-07 - 2009-07
No Degree
SD Muhammadiyah 2
2001-07 - 2004-07
No Degree
SMP Negeri 18 Jakarta