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Summary
Overview
Work History
Education
Skills
Software
Languages
Certification
Interests
Accomplishments
Timeline

Prabhu Ramasamy

Senior Delivery Manager
Bengaluru

Summary

Astute senior delivery manager, with over 14 years of industry experience offering a proven record of success leading all phases of diverse technology projects. A proven ability to plan and manage multi-million-dollar projects to meet business goals with a customer-centric approach. Excellent with communication and possess a technical, business, and financial acumen to communicate effectively with Client Executives and Stakeholders. Expertise in Agile and Waterfall project management methodologies and known for the ability to tailor the processes and methodologies to produce high-quality deliverables and build self-organized teams.

Overview

2
2
Languages
4
4
Certificates
6
6
years of post-secondary education
14
14
years of professional experience

Senior Specialist Delivery Manager

NICE Systems Ltd
2015-06 - Current
  • Managed large scale enterprise clients to build, manage, and improve their global customer experience (CX) programs.
  • Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
  • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
  • Managed and delivered engagements from initiation to closure adapting to changes and shifting priorities of the program.
  • Implemented processes and tools best suited for increasing services revenue, and increasing effectiveness in deliverables, projects, and teams.
  • Managed and Mentored talented teams of 20-25 personnel including Project Managers, Leads, and Engineers.
  • Implemented Solutions using Salesforce CRM and Informatica Cloud (IICS)

Scrum Master

Prowareness (DevOn)
2013-01 - 2015-03
  • Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
  • Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.
  • Developed and Implemented Solutions using PLSQL
  • Designed and Implemented Continuous Integration (CI) setup for PLSQL program

Principal Consultant

Oracle India Pvt Ltd
2012-04 - 2013-01
  • Collaborated with clients from concept through final delivery of product or service.
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
  • Performed software testing to uncover bugs and troubleshoot issues prior to application launch.
  • Developed and Implemented Solutions using PLSQL

Senior Software Engineer

Tavant Technologies
2010-10 - 2012-03
  • Built outstanding and dynamic team of software engineers and developers which significantly boosted overall success of organization.
  • Orchestrated efficient large-scale software deployments, including testing features and correcting code.
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
  • Managed technological issues for assigned projects, increasing customer satisfaction ratings.
  • Trained and mentored junior developers and engineers, teaching skills in PLSQL and working to improve overall team performance.
  • Created proofs of concept for innovative new solutions.

Senior Member Technical Staff

Metricstream India Pvt Ltd
2006-11 - 2010-10
  • Developed and provided technical solutions for day-to-day operations and long-range strategic planning of GRC systems
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
  • Oversaw installation of software programs to meet Client requirements.
  • Developed and Implemented Solutions using PLSQL and Javascript

Software Engineer

Caritor Solutions India Pvt Ltd
2006-06 - 2006-11
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Implemented new software applications and operating system roll-outs across business enterprise
  • Installed and configured software applications and tested solutions for functionality.
  • Wrote Shell and PL/SQL scripts for daily maintenance activities, including indexes and tables analyses.

Work History

Master of Computer Applications

PSG College Of Technology
2003-06 - 2006-05

Bachelor of Science Applied Sciences

PSG College Of Technology
2000-05 - 2003-03

Education

Skills

Customer-Focused

Program Management

Solutions Delivery

Leadership and Collaboration

Risk management

Pre-sales support

Conflict Resolution

Cost Estimates & Budgets

Proficient in MS Project, PowerBI

People Management and Mentoring

Performance Evaluations

Advanced problem solving

Delivery monitoring

Client Communication

Project Implementation

Organization and Time Management

Software

Salesforce CRM

Informatica Cloud (IICS)

Microsoft Project

Microsoft PowerBI

Python Programming

PLSQL Programming

Javascript Programming

Languages

Russian

English

Certification

Project Management Principles and Practices, University of California, Irvine on Coursera

PRINCE2 Practitioner, AXELOS Global

Certified Agile Coach (ICP-ACC), ICAgile

Professional Scrum Master (PSM I), Scrum.org

Interests

Learning new Technologies

Astronomical Physics

History & Languages

Accomplishments

  • Speaker in Sangam'16 - Oracle Users Group Conference
  • Successfully delivered and Trained People on Agile/Scrum
Senior Specialist Delivery Manager - NICE Systems Ltd
2015-06 - Current
Scrum Master - Prowareness (DevOn)
2013-01 - 2015-03
Principal Consultant - Oracle India Pvt Ltd
2012-04 - 2013-01
Senior Software Engineer - Tavant Technologies
2010-10 - 2012-03
Senior Member Technical Staff - Metricstream India Pvt Ltd
2006-11 - 2010-10
Software Engineer - Caritor Solutions India Pvt Ltd
2006-06 - 2006-11
PSG College Of Technology - Master of Computer Applications,
2003-06 - 2006-05
PSG College Of Technology - Bachelor of Science, Applied Sciences
2000-05 - 2003-03

Project Management Principles and Practices, University of California, Irvine on Coursera

PRINCE2 Practitioner, AXELOS Global

Certified Agile Coach (ICP-ACC), ICAgile

Professional Scrum Master (PSM I), Scrum.org

Timeline