PHYLLIS BLAKE

I am a highly enthusiastic CusTomer service professional with over 16 years experience reliable CusTomer service representative with extensive track record In demandIng sales and account management environments.Results-driven Dispatcher / collections) with proved ability To establish rapport with clients. , In every thing from CusTomer service To police dispatcher I work very well in a quick and stressful environment and and very good at decision making and following directions, Dedicated CusTomer Service Representative motivated To maintain CusTomer satisfaction and contribute To company success. Core Strengths Strong organizational skills,Active listener, Courteous demeanor, Seasoned in conflict resolution,Sharp problem solver,Energetic work attitude,Dependable and honest, Invoice processing, Telecommunication skills, Adaptive team player, Critical thinker CusTomer service expert, Data collection,and Data entry Worked with Able Plumbing when the company was first getting started To help them set up CusTomer data base and enter all CusTomer information, helped in implementation of the system still used Today To do daily deposits and billing of commercial accounts, set up their filing systems and back up systems ( daily computer back ups) Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Greeted Customers upon entrance and handled all cash and credit transactions. Assisted Customers over the phone regarding store operations, product, promotions and orders. Assisted in the managing of the company database and verified, edited and modified members' information. High Customer service standards Service solutions expert Call center management experience Dedicated to process improvement Strong problem solving ability 02/2014 to Current Customer Service Care care for clients -help with ADL's and provide transportation ,cooking ,general cleaning. and companionship. Give medication reminder , and support as needed. Currently I am doing a live in client 5 days a week 24 hrs a day. 07/2011 to 06/2013 Able Plumbing Entered Customer service request and responses. Maintained up to date services preformed at Customer homes andcommercial offices and restaurants in order preform better service and Customer conflict resolutions. Organized daily service totals for each service tech and submitted them to the boss. Trained new employees as needed. Developed highly empathetic client relationships and earned relationships with Customers and other employees as a trusted Customer service dispatcher with quick thinking and Customer resolution of problems. 01/2011 to 06/2011 Call taker Prince William County Police Department Provided accurate and appropriate information in response to Customer inquiries.Demonstrated Mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Properly Directed inbound calls in phone queues to improve call flow. Answered 911 and non-emergency calls and provided medical assistance when required, put the information in computer for police respondents or emergency assistance. Dedicated kennel tech with ample experience in providing care to animals. Demonstrated skill in monitoring behaviors, keeping areas clean and updating daily documentation. Clear and open communicator with good observational and multitasking skills. Energetic kennel tech comfortable with handling dogs of all breeds and sizes. Committed to well-being of dogs and peace of mind of owners. Knowledgeable in area's best walking routes and dog parks.