Phillip J. Williams
Philadelphia,PA
Summary
Skilled Operations Manager and Support Specialist with proven expertise in driving continuous improvement in all operational areas seeking operations manager position. Assisted executive management with all needs while overseeing the store and team to enhancing performance. Excellent understanding of financial sustainability with good strategic planning and conflict resolution skills. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills. Always move with a sense of care and urgency to get the job done with the best quality output. Extremely results-oriented and proactive in addressing and resolving problems. Continuously create an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Director
Philadelphia Fresh Foods LL.
Bala Cynwyd,, PA
07.2020 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Submitted reports on payroll activities.
- Led, directed, managed and mentored 9 administrative staff members
Assistant General Manager
Panera Bread
Conshohocken, PA
10.2019 - 07.2020
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Taught associates strategies for completing assigned task work and carrying out senior management directives.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies.
- Managed entire store schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Led the catering team and increased sales by 3% two quarters in a row
Assistant Store Manager Of Operations
Honeygrow
Philadelphia, PA
07.2017 - 10.2019
- I am a culinary and leadership incubator that sets the stage for future responsibilities and upward mobilization within a rapidly growing and award winning Company I am responsible for ensuring that Quality Control is consistently met
- Recruited and developed 9 employees for entry level management positions
- Maintained financial accuracy when handling over $3000 in revenue each day
- Streamlined operations and prioritize tasks, allowing senior staff to increase revenue by an average 18%
- Directed group of 40 associates handling daily and complex requirements and guest issues
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
Assistant Store Manager Of Operations
Qdoba
Philadelphia, PA
04.2016 - 07.2017
- Maintained outstanding employee relations Control the cost of purchased goods and labor
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Monitored and managed operational/financial targets to meet or exceed budgeted expectations, including Guest Service Results, Sales, Labor and Food Model legendary service, including effectively addressing and resolving customer and employee complaints
- Set aggressive targets for employees to drive company success and strengthen motivation
Education
High School Diploma -
Egg Harbor Township High School
Egg Harbor, NJ2002
Skills
Teamwork / Collaboration
- Quality Assurance and Control
- Customer Experience Professional
- Performance Analysis
- Staff training/development/ management
- Operations Management
- Computer literacy
- Database Coordination
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Self-motivated professional
- Microsoft Office
- Active listening skills
- Data Entry
- Organization and Time Management
- Leadership
Certification
ServSafe Proctor
Timeline
Administrative Director
Philadelphia Fresh Foods LL.
07.2020 - Current
Assistant General Manager
Panera Bread
10.2019 - 07.2020
Assistant Store Manager Of Operations
Honeygrow
07.2017 - 10.2019
Assistant Store Manager Of Operations
Qdoba
04.2016 - 07.2017
High School Diploma -
Egg Harbor Township High School
ServSafe Proctor
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