Peng Li
Toronto,ON
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals.
Strategic and forward-thinking leader with self-motivated and tactical mindset.
Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
15
15
years of professional experience
Work History
Warehouse Manager/Operations Analyst/Customer Service Specialist
WecomTransit Inc.
05.2015 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Provided customer logistics solutions by constantly researching and comparing potential service providers.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Warehouse Manager/Operations Manager, Customer Experience
ZY Express Inc.
03.2016 - 02.2017
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Strategic Planning Manager/Sales Training Manager
Jihuixinjia Investment & Management CO., LTD
09.2014 - 09.2015
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Trained sales team how to built relationships with high-profile customers to establish long-term business growth.
Sr Strategic Planner/Corporate Sales Trainer
Unionlife Insurance Company. Ltd
09.2009 - 09.2014
- Continually maintained and improved company's reputation and positive image in markets served.
- Developed and led group training courses to align with corporate sales and service goals.
Education
BBA - Business Administration
Trent University
Peterborough, ONSkills
- Market Analysis
- New Business Opportunities
- Strategic Positioning
- Brand Development
- Strategic Partnership
- Customer Relationship Management
- Customer Care
- Critical Thinking
- Complex Problem-Solving
- Customer experience management
Timeline
Warehouse Manager/Operations Manager, Customer Experience
ZY Express Inc.
03.2016 - 02.2017
Warehouse Manager/Operations Analyst/Customer Service Specialist
WecomTransit Inc.
05.2015 - Current
Strategic Planning Manager/Sales Training Manager
Jihuixinjia Investment & Management CO., LTD
09.2014 - 09.2015
Sr Strategic Planner/Corporate Sales Trainer
Unionlife Insurance Company. Ltd
09.2009 - 09.2014
BBA - Business Administration
Trent University
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