Peggy Wallace
Houston,TX
Summary
Operations coordinator with a Bachelor’s degree in Business Administration and 15+ years of experience in project management, commercial trading, and supplies. Excel in excellent service delivery under a high-pressure environment, multitasking skills, and critical thinking skills. Top performer and winner of 50 service awards for commercial value addition.
Overview
20
20
years of professional experience
Work History
Volunteer, Commercial Operations Manager
Shell Trading US Company
Houston, State, Texas
07.2000 - 11.2020
- Managed a team of 40 commercial operators and 5 team leads, ensuring all operations are compliant with applicable accreditations, statutory and regulatory requirements, achieving 100% adherence
- Developed project plans using project management skills, and monitoring key performance metrics, guaranteeing project execution within schedule
- Spearheaded implementation of organizational strategies and tactics via leadership qualities, raising revenue goals by over $32M
- Maintained team dashboards and progress on key objectives using computing skills to build weekly reports to share with executives to enable data-driven decision making
- Empowered market leads on different commercial projects through feedback collection and decisive action, augmenting customer-centric approach in sales operations
- Trained staff members on organizational quality standards and performance expectations, using presentation skills, boosting customer service rating.
- Collaborated with teams in ad hoc projects and other tasks as assigned, working as a team to deliver on set organizational objectives.
- Researched, designed, and implemented improvement procedures using critical thinking and problem-solving skills, creating the US trading/operations system
Education
Bachelor of Business Administration -
University of Houston
Skills
- Project Management Skills, Communication Skills, Analytical skills, Problem-Solving Skills, Computing Skills,
- Microsoft Office Suite, Customer Service, Relationship management Skills, Teamwork, Time management
- Skills
Timeline
Volunteer, Commercial Operations Manager
Shell Trading US Company
07.2000 - 11.2020
Bachelor of Business Administration -
University of Houston
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