Paula Moura
London,Canada
Summary
Experienced office administrator highly skilled at administering business needs. Possesses more than 10 years of experience coordinating operations needs and providing administrative support to improving team productivity and reduce costs, success in supporting staff by providing clerical expertise. Successful at assisting staff with duties beyond those assigned and always willing to pitch in and help.
Accounting experience, AP/AR management, payroll and collections. Dedicated to contributing to team objectives and fostering company growth.
Overview
13
13
years of professional experience
Work History
Office Administrator
Bruce Residence London
London, ON
08.2022 - Current
- Interacted with customers by phone, email or in-person to provide information and collection of rent.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Delivered clerical support by handling range of routine and special requirements.
Warehouse Support / Driver
Windsor Factory Supply
London, Ontario
03.2022 - 07.2022
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Established and maintained good relations with customers, vendors and transport companies
- Monitored work areas for cleanliness and functionality and removed obstacles for safety
- Recognized defective material and reported issues to management
- Updated inventory and production information using warehouse management systems and scanner guns
- Packed and labeled merchandise to prepare for loading and shipment to customers
Office Administrator
DB Filtration
Kitchener, Ontario
05.2019 - 03.2020
- Handled customer support and sales over the phone
- Accounts payable and receivable and collections phone calls
- Payroll
- Worked with quickbooks
- Handled corporate accounts
- Investigated any inconsistencies with receivables and payables
- Assisted in order placements
- Keyholder
- Budgeted finances up to $200,000 monthly
- Collaborated with team members to achieve target results.
- Properly filing and maintenance of documents according to company policies
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Sales Associate
Michael Hill Jewelry
Kitchener, Ontario
08.2018 - 04.2019
- Sole responsible for the Silver products display of the store
- Used consultative sales approach to successfully build relationships with high-end buyers
- Demonstrated products to interested customers
- Sales and Upselling
Sales Associate
TJX Companies
Waterloo, Ontario
07.2018 - 08.2018
- Stocked and organized the whole store
- Worked as a cashier, as well as on the sales floor
- Explained products and gave directions to customers
Sales Representative / Accounting
PS Representacoes
01.2012 - 02.2017
- Customer relations
- Sales of products to clients and fulfilling orders with suppliers
- Follow the delivery process to ensure client satisfaction
- Post-sale follow up with clients
- Customer retention
- Accounts payable and receivable
Commercial Analyst II
Lupatech
08.2008 - 12.2011
- Handled customer relationships
- Traveled often to client sites to provide samples and explanation of products and on-site testing and operations on the oil production and exploration field.
- Created plans and communicated deadlines to complete projects on time.
Commercial Representative and IT
Weatherford, Brazil
01.2005 - 01.2007
- Point of contact for sales inquiries
- Responsible for customer relationships
- Handled customer relationships
- Provided internal IT support
Education
Bachelor Of Computer Information Systems - Computer And Information Systems
Universidade Potiguar
Natal Brasil12.2007
Oil and Gas Engineering, Computer and Information Sciences
2010
Skills
- Reliable, professional and quick learner
- Dedicated to increasing sales by providing customers with considerate service and support
- Accounting and Quickbooks experience
- Motivated
- Demonstrate attention to detail and strong organizational skills
- 10 years of customer service/office administration experience
- Bachelor in computer science with many computer skills including Microsoft Office applications suite and Google drive, docs and spreadsheets (G-Suite)
- Dedicated and enthusiastic
- Detail oriented
- Bilingual English/Portuguese
Volunteering
Vine Church (2018 - 2020)
• Helping organize the church before and after the events.
• Working with kids during the church hours, teaching and keeping them entertained.
• Maintenance of the church building including small repairs.
Timeline
Office Administrator
Bruce Residence London
08.2022 - Current
Warehouse Support / Driver
Windsor Factory Supply
03.2022 - 07.2022
Office Administrator
DB Filtration
05.2019 - 03.2020
Sales Associate
Michael Hill Jewelry
08.2018 - 04.2019
Sales Associate
TJX Companies
07.2018 - 08.2018
Sales Representative / Accounting
PS Representacoes
01.2012 - 02.2017
Commercial Analyst II
Lupatech
08.2008 - 12.2011
Commercial Representative and IT
01.2005 - 01.2007
Bachelor Of Computer Information Systems - Computer And Information Systems
Universidade Potiguar
Oil and Gas Engineering, Computer and Information Sciences
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