Patricia Travis

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Provided information regarding charge accounts and loyalty programs.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.
• Trained new personnel regarding company operations, policies and services.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Designed, developed and integrated software solutions based on business requirements and objectives

Day to Day activities - Small oil company that was also a Pacific Pride automated fuel facility.