Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Patricia Garrett

Patricia Garrett

Kissimmee,Florida

Summary

Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front desk position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Customer Greeter

Walt Disney World Resort
04.2022 - 08.2022
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Acted as first point of contact for visiting clients and customers.
  • Cleared front entry area of trash and debris and directed customers.
  • Worked independently with minimal supervision.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.

Day Laborer

Labor Ready
09.2010 - 02.2011
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Performed general housekeeping and cleaning tasks.
  • Read and understood orders to accurately measure, cut and lay out needed materials.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.

Scales Operator

Corbitt Mulch
01.2010 - 09.2010
  • Operated weigh scales and issued tickets when necessary.
  • Complied with safety regulations to avoid potential injuries and support company goals.
  • Communicated with operators to share information related to product.
  • Maintained tidy work area to reduce likelihood of accidents.
  • Answered customer calls professionally and routed to appropriate person.
  • Greeted customers and provided excellent service to internal and external clients.
  • Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
  • Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
  • Dispatched orders to drivers for efficiency.
  • Used [Software] to track products as they arrived at and departed from facility.
  • Prepared and attached labels detailing relevant data on [Type] containers.

Day Laborer

Wal-Staff Temp Agency
04.2009 - 01.2010
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Organized materials, tools and equipment to supply team members.
  • Performed general housekeeping and cleaning tasks.
  • Read and understood orders to accurately measure, cut and lay out needed materials.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Used radios and hand signals to coordinate communication between equipment operators and ground workers.
  • Directed traffic away from hazardous locations to protect team members and general public.

Tax Preparer Specialist

Jackson Hewitt
01.2007 - 04.2010
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Offered clients recommendations to reduce tax liabilities.
  • Interviewed [Type] clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Provided information about available products and services to clients, resulting in increased business opportunities.
  • Prepared US, multistate and international tax returns for business clients.
  • Oversaw team of 10 tax professionals handling up to 150 clients per year.

Front Desk Associate

Hampton Inn Suites
10.2000 - 02.2001
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered guest questions and referred to local points of interest.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Asked customers questions to meet special requests.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Maintained transaction security by verifying payment cards against identification.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promoted local entertainment and sporting events and offered details to assist patrons.

Customer Service Representative

APAC Customer Services
04.2000 - 09.2000
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Cashier

Langley Air Force Base Golf Course
10.1999 - 04.2000
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Grocery Bagger

Langley Air Force Base Commissary
01.1998 - 07.1999
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept and mopped floors for professional appearance.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.

Education

No Degree - Basic AA

FSW
Port Charlotte, FL

GED -

Patomic Job Corspe
Washington, DC
1998

Skills

  • Contest Planning
  • Customer Support
  • Till Counting
  • Customer Transactions
  • Customer Inquiries
  • Phone Inquiries
  • Guest Satisfaction
  • Managing Appointments
  • Guest Needs Assessment
  • Conflict Mediation
  • Guest Flow
  • Energetic and Outgoing
  • Billing and Payment Processing
  • Cash Register Operations
  • Cash Counting
  • Office Cleaning

Accomplishments

After being hit by a car and losing my ability to walk for a significant amount of time, I sat down with my teen age daughter and wrote a book. I followed with two more in two years time and am currently writing a fourth. I do not like to not be active and find a way to keep busy no matter what the task. My books are published and have a small following which shows me I am good at knowing people to some degree, understanding what they like and being able to produce it.

Timeline

Customer Greeter

Walt Disney World Resort
04.2022 - 08.2022

Day Laborer

Labor Ready
09.2010 - 02.2011

Scales Operator

Corbitt Mulch
01.2010 - 09.2010

Day Laborer

Wal-Staff Temp Agency
04.2009 - 01.2010

Tax Preparer Specialist

Jackson Hewitt
01.2007 - 04.2010

Front Desk Associate

Hampton Inn Suites
10.2000 - 02.2001

Customer Service Representative

APAC Customer Services
04.2000 - 09.2000

Cashier

Langley Air Force Base Golf Course
10.1999 - 04.2000

Grocery Bagger

Langley Air Force Base Commissary
01.1998 - 07.1999

No Degree - Basic AA

FSW

GED -

Patomic Job Corspe

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Patricia Garrett