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Summary
Overview
Work History
Education
Skills
Software
Network Tools Knowledge
Protocol Suits Knowledge
Operating System
Hosting Platform
Customer Service Skills
Work Availability
Certification
Quote
Timeline

PARTH CHOKSI

Technical Support Representative
Parafield Gardens
Summary

Goal-driven experienced IT Support Engineer skilled at analyzing and solving routine and complex problems. Detail- oriented and systematic professional successful at developing innovative solutions to diverse issues. Specific talent and background in IT network and security specialists with multiple certifications.

Overview
4
4
Certifications
5
5
years of post-secondary education
3
3
years of professional experience
Work History

Tier 1 Technical Support Representative

Platinum Developer & SEO Services
2020-07 - 2020-12
  • Provide helpdesk support to end-users of proprietary software.
  • Closed 95% of trouble tickets on the first call without escalation.
  • Answer questions about product features and resolve use problems.
  • Responded to numbers of individual tickets every week to provide end-user support on service manager and BMC remedy.
  • Assisted customers having software, hardware, and networking issues.

Technical Support Intern

ANZ
2020-03 - 2020-06
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Updated software versions with patches and new installations to close security loopholes and protect.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Answered and directed telephone calls to correct staff member.

IT Technical Support Representative

Streamline Controls Pty Ltd
2016-06 - 2018-09
  • Responded to client account question, including billing and field service request.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
  • Displayed exceptional people skills and maintained clam demeanor during every phone call.
  • Consistently exceeded expectations for customer satisfaction and call volume.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education

Master's Networks & Information Security

Central Queensland University
2018-10 - 2020-07

Bachelor's Electronics & Communications

Nirma University
2013-06 - 2016-06
Skills

Desktop support

TCP/IP

Application Support

Customer Service Expert

Technical Issues Analysis

Software Diagnosis

Microsoft Office 365

Hardware Setup & Configuration

Software

Service NOW

BMC Remedy

Service Manager

Autopsy

Wireshark

Network Tools Knowledge
  • PUTTY
  • FILEZILLA
  • VPN
  • ASA Firewall
  • Mimecast email security
  • Security information and event management (SIEM)
  • Citrix netscaler
  • Check point firewall
  • Basic knowledge of microsoft Azure
  • Vulnerability assessment
Protocol Suits Knowledge
  • HTTP/HTTPS
  • TCP/IP
  • UDP
  • ICMP
  • FTP /SSL
  • DNS
  • NTP
  • DHCP/ ICMP/ SMTP
Operating System

Windows 7/8/10

Kali Linux

Ubuntu

Linux

REACT

Hosting Platform

AWS

Azure

Virtual Data Center

VMware

Cloud Services

Customer Service Skills
  • Communication with impact
  • Customer Centric
  • Learning Aptitude
  • Confident & Self Motivation
  • Always ready to go extra miles
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Certified Autopsy Basics and Hands On by Basis Technology

2020-05

Cyber@ANZ Program

2020-10

Graduate certificate in Networks and Information security

2020-07

Certified Network Security Specialist from International Cyber Security Institute (ICSI)

2020-07
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline

Cyber@ANZ Program

2020-10

Graduate certificate in Networks and Information security

2020-07

Certified Network Security Specialist from International Cyber Security Institute (ICSI)

2020-07

Tier 1 Technical Support Representative

Platinum Developer & SEO Services
2020-07 - 2020-12

Certified Autopsy Basics and Hands On by Basis Technology

2020-05

Technical Support Intern

ANZ
2020-03 - 2020-06

Master's Networks & Information Security

Central Queensland University
2018-10 - 2020-07

IT Technical Support Representative

Streamline Controls Pty Ltd
2016-06 - 2018-09

Bachelor's Electronics & Communications

Nirma University
2013-06 - 2016-06