Page Sheppard
Woodbridge,United States
Summary
Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle auto claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with auto brokers to gain details for processing claims.
Overview
7
7
years of professional experience
Work History
Insurance Claims Adjuster
GEICO
Fredericksburg, VA
12.2021 - Current
- Examined claims forms and other records to determine insurance coverage.
- Negotiated auto settlement agreements to resolve disputes.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Reported to management on customer problems, field conditions, safety issues and policy problems.
- Answered customer questions regarding deductibles.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered questions posed by insured and attorneys.
- Maintained claims data in systems.
Personal Care Aide
Five Star Home Health Care
Chantilly, VA
07.2019 - 01.2021
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Maintained clean, safe and well-organized patient environment.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Remained alert to problems or health issues of clients and competently responded.
Customer Service Associate Cashier
Advance America
Dale City, VA
03.2017 - 07.2019
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Executes excellent sales floor merchandising and selling.
- Tallied cash drawer at beginning and end of each work shift.
- Greeted customers entering store and responded promptly to customer needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items and join reward programs
Personal Care Aide
Eveready Home Care
Dumfries, VA
02.2015 - 03.2018
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Ran errands for patients, did shopping and picked up other necessities.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Assisted patients with self-administered medications.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Education
GED -
Chesterfield Technical Center
Chesterfield, VA08.2000
Skills
- CCC Pathways
- Policy investigations
- Valuation knowledge
- Accident scene investigations
- Insurance policy coverage knowledge
- Automobile claims specialist
- Advanced oral and written communication skills
- Advanced computer skills
- Microsoft Word
- Connecticut Claims Adjuster License
Timeline
Insurance Claims Adjuster
GEICO
12.2021 - Current
Personal Care Aide
Five Star Home Health Care
07.2019 - 01.2021
Customer Service Associate Cashier
Advance America
03.2017 - 07.2019
Personal Care Aide
Eveready Home Care
02.2015 - 03.2018
GED -
Chesterfield Technical Center
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