Olivia Hernandez
Sacramento,CA
Summary
Outgoing Admissions Coordinator with knowledge of HMO's, Medicaid and Medicare. Over 2 years of experience in the admissions coordination field. Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, coordinating and executing the admissions process and coordinating marketing programs. Strong proficiency in customer service and public relations.
Practiced Clinical Technician with 2 years of experience improving patient outcomes through quality care. Partners with diverse healthcare providers to develop training plans, optimizing use of systems and care. Contributes to effective implementation of physician orders.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Responsible senior caregiver with expertise in patient care and proficient in emergency response care. Skilled at monitoring ongoing conditions with knowledge of documentation practices. Compassionate nature provides families with peace of mind while offering ambulation and personal assistance to meet diverse patient needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Admission Coordinator
Calirfornia Recovery Center
Roseville, CA
07.2020 - Current
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed preliminary paperwork for incoming and outgoing patients.
- Oversaw inpatient and outpatient functions.
- Collected, sorted and reviewed marketing information and produced timely corporate reports.
Clinical Technician
Akua Mind And Body
Fair Oaks, CA
01.2019 - 07.2022
- Worked with physicians and nurses in patience care excellence.
- Monitored patients and maintained detailed records for physician review.
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
- Performed patient work-ups and assisted in minor office procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Assistant Manager
Round Table Pizza, Inc
Sacramento, CA
04.2017 - 10.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Senior Caregiver
Greenhaven Estates
Sacramento, CA
10.2018 - 02.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
Education
No Degree - Nursing
Unitek College - Sacramento
Sacramento, CA2024
High School Diploma -
Keema High School
Sacramento, CA06.2017
Skills
- Process Management
- Understanding of medical terminology
- Medical admissions process knowledge
- Computer literacy
- Well-versed in insurance
- Attention to Detail
- Data Entry
- Excellent Communication
- Self-Motivated
- Teamwork and Collaboration
- Planning and Coordination
- Dependable and Responsible
Additional Information
Sunny Langley (916)717-5100
Dena Santos (916)640-5510
Nathan Deserays (916)968-2231
Certification
- First Aid/CPR Certified
Timeline
Admission Coordinator
Calirfornia Recovery Center
07.2020 - Current
Clinical Technician
Akua Mind And Body
01.2019 - 07.2022
Senior Caregiver
Greenhaven Estates
10.2018 - 02.2019
Assistant Manager
Round Table Pizza, Inc
04.2017 - 10.2019
No Degree - Nursing
Unitek College - Sacramento
High School Diploma -
Keema High School
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