Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Caldera

Hemet,CA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

15
15
years of professional experience

Work History

Instacart Shopper

Instacart
04.2019 - Current
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
  • Contributed to team objectives in fast-paced environment
  • Created attractive displays to attract more customers and increase sales
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals
  • Recorded accurate and efficient records in customer database
  • Consulted with businesses to supply accurate product and service information
  • Tracked substitutions and informed customers of changes

IHSS Care Provider

IHSS Public Authority
04.2016 - Current
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Administered medication as directed by physician.

Dental Assistant

Sunshine Dental
01.2013 - 05.2016
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Designed dental report card to explain patient dental health status and treatment plans.
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared patient X-rays and images for review by dentist.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.

Worldmark by Wyndam

Wyndam
05.2008 - 01.2012
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.

Education

High School Diploma -

Rancho Alamitos High School
Garden Grove, CA
06.2018

Dental - Dental Assisting

UEI College - Cerritos
Cerritos, CA
04.2011

Skills

  • Dynamic customer service professional experienced in both call-center and retail store settings
  • Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to customer
  • Highly professional dependable, reliable and able to perform duties with minimal supervision Inventory Management Systems
  • Excellent customer Service
  • Personalized Support
  • Effective Multitasking
  • Shopping Management
  • Phone Systems
  • Telephone Reception
  • Safe Equipment Handling
  • Verbal and Written Communication
  • Hygiene Standards
  • Client Needs Assessment
  • Customer Relations
  • Health Code Requirements
  • Customer and Client Relations
  • Time Management

Timeline

Instacart Shopper

Instacart
04.2019 - Current

IHSS Care Provider

IHSS Public Authority
04.2016 - Current

Dental Assistant

Sunshine Dental
01.2013 - 05.2016

Worldmark by Wyndam

Wyndam
05.2008 - 01.2012

High School Diploma -

Rancho Alamitos High School

Dental - Dental Assisting

UEI College - Cerritos

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Olivia Caldera