Oliver Wiltshire
IT Specialist
Miami,FL
Summary
Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. A talented technical support representative with a gift for understanding the needs of both business and home users, versed in troubleshooting and desktop support on Windows, Linux and Mac systems. With thorough research and expert critical thinking skills I can contribute to the teams success through hard work and attention to detail. Last but not least I'm self-motivated to finding novel and productive solutions for customer issues.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
IT Support Engineer
Vyola Inc
Fort Lauderdale, FL
03.2017 - 11.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Submitted service tickets for equipment maintenance requests.
Customer Service Representative
Dollar General
Miami, FL
01.2015 - 11.2017
Recommended products to customers, thoroughly explaining details.
Handled large sale rushes on weekends and holidays, Kept work area clear of clutter and go back merchandise
Helped customers locate far and nearby items, organized and restocked shelves to achieve overall business goals
Attended mandatory monthly meetings to ensure standard work is completed.
Education
Associate of Science - Information Technology
ITT Tech
Davie FL 08.2005 - 06.2008
Skills
Data recovery
undefinedTimeline
IT Support Engineer
Vyola Inc
03.2017 - 11.2022
Customer Service Representative
Dollar General
01.2015 - 11.2017
Associate of Science - Information Technology
ITT Tech
08.2005 - 06.2008
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