Active Directory
Oktay Unutmaz
IT SUPPORT SPECIALIST
Çorlu
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Excellent instructional and problem-solving skills reduce concerns related to new technology.Enthusiastic team player ready to contribute to company success.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
IT Support Specialist
AKSA JENERATOR
TEKİRDAĞ
09.2021 - Current
- Tier 1 Network Support, AD management,
- Used ticketing systems to manage and process support actions and requests.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Managed backup and recovery of data assets to safeguard system availability.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
IT Specialist
EFA BİLİŞİM
TEKİRDAĞ
02.2021 - 09.2021
- Installed and managed Backup server, Domain Controller etc. servers
- Responded to support requests from end-users and patiently walked individuals through troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for costumers.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained servers and systems to keep networks fully operational during peak periods.
IT Support Specialist
SETAŞ KİMYA
TEKİRDAĞ
02.2020 - 02.2021
- Tier 1 Network Support, AD management, ensure the continuity of production
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered employees and provided information to customers about new software or hardware.
- Managed backup and recovery of data assets to safeguard system availability.
IT Support Specialist
KOÇSİSTEM A.Ş.
TEKİRDAĞ
03.2014 - 02.2020
- Tier 1 Network Support, AD management, ensure the continuity of production
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered employees and provided information to customers about new software or hardware.
- Managed backup and recovery of data assets to safeguard system availability.
IT Field Support Technician
ISS TURKEY
ISTANBUL
06.2008 - 02.2011
- Demonstrated increased knowledge of company products and equipment.
- Documented changes and actions in computer-based tracking system.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Generated reports for customer service issues and repair records.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Restored data on computers and office machines.
- Trained employees and managers on machine use and maintenance.
Education
Associate Degree - Computer Programming
KIRKLARELI UNIVERCITY
KIRKLARELI / TURKEY 09.2019 - 06.2021
Associate Degree - Electronic Cominication Tecnologies
NAMIK KEMAL UNIVERCITY
TEKIRDAG / TURKEY 09.2004 - 06.2008
Vocational High School - Electronic
BORUSAN ASIM KOCABIYIK HIGH SCHOOL
ISTANBUL / TURKEY 09.1999 - 06.2004
Skills
Operating system management
Accomplishments
Trained System and Network expertise certificate program (400hours)
Trained Lenovo PC fix certificate
Work at height certificate
Software
DNS
Veem Backup
Timeline
IT Support Specialist
AKSA JENERATOR
09.2021 - Current
IT Specialist
EFA BİLİŞİM
02.2021 - 09.2021
IT Support Specialist
SETAŞ KİMYA
02.2020 - 02.2021
Associate Degree - Computer Programming
KIRKLARELI UNIVERCITY
09.2019 - 06.2021
IT Support Specialist
KOÇSİSTEM A.Ş.
03.2014 - 02.2020
IT Field Support Technician
ISS TURKEY
06.2008 - 02.2011
Associate Degree - Electronic Cominication Tecnologies
NAMIK KEMAL UNIVERCITY
09.2004 - 06.2008
Vocational High School - Electronic
BORUSAN ASIM KOCABIYIK HIGH SCHOOL
09.1999 - 06.2004
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