Noah Sam Abraham
Human Resources Professional
London
Summary
An agile and collaborative partner with overall 10+ years of experience in various HR roles such as Global Strategic HR Partner, Senior HR Payroll & Compensation Specialist, HR Generalist, HR Operations, Employee Relations
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Senior HR Compensation Specialist
Cognizant Technology Solutions
Chennai
12.2021 - 09.2022
- In December 2021, I was promoted to the next level and was identified as a Senior Compensation Specialist for APAC and Middle East.
- My primary responsibilities are
- Responsible to benchmark and maintain competitive compensation matrices for APAC & ME countries
- Creating compensation models for various countries
- Administered salary differentials by providing skill premium hot skills
- Active participation & administering various compensation cycles such as merit, promotion, bonus payout, special compensation programs & market correction etc
- Providing compa ratio insights to business for retention cases & designing retention packages
- Reporting & maintain compensation masters for regional & global use
- Designing & distributing compensation change letters
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
HR Location Lead
Cognizant Technology Solutions
Chennai
03.2021 - 11.2021
- In March 2021, I was offered a role elevation of becoming a lead for two facilities which entailed handling an employee base of up to 12000 employees spread across various service lines of Cognizant
- In this role, I was responsible for driving employee life cycle processes for associates and ensure governance of the same are intact as per policy/process.
- Roles and Responsibilities:
- The Core activities included – Integration, Communication & Feedback, Performance Management, Learning and Career Development, Retention Management, Employee Engagement and Strategic facilitation
- Build relationships across levels and BU leadership teams (across locations and accounts)
- Supervised team of 8 nodal Talent Managers who primarily govern the above. Mentored ~20 associates in the same role.
- Change Management: Perform ongoing organization analysis and implement change management programs partnering with HRBP
- Handle employee grievances and manage escalations to self
- Collaborated with team members to achieve target results.
- Connect with employee stake holders to close all cases and to keep a track of all such cases with periodic reporting to account HR Business Partners
- Responding to stake holders as the principal point of contact
- Able to manage the sensitivity related to process, showcase a repository of a documents as artifacts
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed team communications and a guide for newbies onboarding.
HR Talent Manager
Cognizant Technology Solutions
Chennai
08.2018 - 02.2021
- This role entitled me to the primary talent manager for about 1000 associates from a facility.
- The core activities include: Employee Assimilation, Employee Engagement, Employee Development, Performance Management, Compensation and Benefits Management, HR Operations’ Effectiveness, Strategic Facilitation/MBO, Employee Relations, Talent Retention.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issues.
- Prepared variety of different written communications, reports and documents.
Global HR Business Partner
Cognizant Technology Solutions
Chennai
06.2016 - 07.2018
- For accounts spanning an associate headcount of 2500 the role requirement is to collaborate with BU leadership focusing on qualitative and quantitative parameters, develop, implement and drive initiatives aligned with the business goals
- Roles and Responsibility was:
- Partner with the Talent Management team to assess, define and execute the development needs of the BU like HI - PO Management, high internal pool deployment, retention of key talent through rotation
- Partnering with business leaders on all key talent decisions leveraging SME’s from across the HR function as needed
- Support the business with organizational change and development as necessary
- Create and provide adhoc reporting and tracking of key HR metrics
- Analyze and present relevant reports back to the business
- Develop HR presentations on key HR update for quarterly HR review with the BU Head
- Support managers in the execution of annual talent practices, including performance management, merit increase, talent review, succession planning and promotion
- Co-facilitate with SBU heads to implement compensation plans for Director+ and review every cycle
- Attrition and Exit trend analysis and prepared dashboard on monthly basis for leadership team review
- Analyzed Employee Engagement survey, created action plans to increase employee engagement
Payroll Specialist
Cognizant Technology Solutions
Chennai
12.2012 - 05.2016
- In this role, I was responsible to administer and assist payroll queries of associates and liaise with finance team on governing the process
- My roles and responsibilities are:
- Assisting as L2 for the team on associate’s payroll related queries like flexible benefits & reimbursement, Investments, Salary details and etc., with Finance
- Helping associate to get more visibility and focus on their Form 16 & Taxes
- Providing support through both Remedy and Voice support
- Initiate Salary, Incentive, and other manual payment re-processing
- Assisting on associate My Reimbursement (Travel and Expenses) related queries through Remedy and E-mail for India Domestic and International Travel expenses
- Liaising with Vendors (All Banks) for any salary and FBP privilege queries
- Reviewing and analyzing the Pending/Re- Open/DSAT and Audit for remedies and provide feedback to maintain First time resolution percentage
- Reviewer and approver of HRA investments
- Training and mentoring for new entrants.
Process Specialist
Cognizant Technology Solutions
Chennai
01.2011 - 11.2012
- Monitoring the client’s Branch Banking & Trust (BB&T) ATMs through Mainframe and providing technical support for Network Control Helpdesk in any problems arising through Hardware (computers, printers etc), Software and Applications used by the client
- Apart from providing back-
- End support to clients, I was part of the offshore incident management team, we check for the business impact of the incident, assign severity level and transfer incidents to appropriate teams
- Recording incidents in the tool for the alerts generated in the monitoring console, tickets are created/handled through HP Service Manager (Peregrine Service Centre) and I work with ATM’s, Servers, Active Directory, Service Manager & VPN
- The ATMs are monitored through Application manager consoles and if the ATM is found faulty, the first level of problem determination is done by sending commands remotely through AS400
- If not fixed the ticket transferred to appropriate technical teams
- Motivated the team to achieve high standards & KPI targets
- Handled new client enquires and acting as the face of the business
- Mentored and trained junior staffs, mentoring and reporting on standards & performance targets
- Calculating and publishing resource utilization on a weekly basis which helps in identifying imbalance of workload if any and provides flexibility to divert resources to demanding risks.
Customer Relationship Officer
Tata Consulting Services
07.2008 - 01.2011
- Handled High & to solved irresolvable balance accounts
- Help other delinquency bucket to get the number in
- Dialed for bucket 1,2,3,4,5,6 &7 (Both dialer & relationship calling)
- Have received Certificate Of Appreciation many a times from the Client (UK) for the best performance and also for the highest pounds collected in India (across Chennai Mumbai & UK)
- Have Been A Part Of Client Calls (Calibration – Agent Feedback)
Lead Trainer
I-MARQUE SOLUTIONS PVT.LTD
06.2006 - 02.2007
- Floor Coach (To Handle Bucket 4 delinquency Team), Was involved in Sales Campaign – US Mortgage, Outbound process
- Was an active floor supervisor
- Campaigns dialed for – Shoreline, IPS, Sprint Wireless, Australian Mortgage, UK Mortgage, Secured & Un-Secured Loans, US Debt Consolidation, US Credit Repair, Prime Mortgage Group, Grants and Travel Package – US
- Handling recruitment strategies by Walk-ins and interviews
- Lead Trainer – Process & getting Campaigns
- Sending reports (hourly, daily, weekly, monthly) to the Client & Manager
Part Time Recruitment
ACCENTURE
05.2006 - 03.2007
- Www.accenture.com/, Conducting preliminary Interview
- Handling recruitment strategies by Advertisements, conducting Walk-ins and interviews
- Calling the candidates to understand the status of the interview & joining date
- Scheduling Interviews with the BU Leads and coordinating with the candidates until they join the company
- Maintaining database of the candidates and scheduling their interviews with the clients
- Ensuring timely feedback from candidates and clients to complete the selection procedure
- Maintaining Daily tracker, which includes daily agenda, candidates sent to the clients, joining of candidates etc.
Education
MBA - Human Resources
Amity University
06.2021 - Current
Bachelor of Arts - Commerce
Madras University
06.2005 - 06.2008
Skills
HR legal compliance
Accomplishments
- Consistent top performer and appraised with best ratings.
- Supervised team of 8 staff members and achieved the top scorecard across countries.
- Been part of critical change management projects and achieved the best results as required.
Timeline
Senior HR Compensation Specialist
Cognizant Technology Solutions
12.2021 - 09.2022
MBA - Human Resources
Amity University
06.2021 - Current
HR Location Lead
Cognizant Technology Solutions
03.2021 - 11.2021
HR Talent Manager
Cognizant Technology Solutions
08.2018 - 02.2021
Global HR Business Partner
Cognizant Technology Solutions
06.2016 - 07.2018
Payroll Specialist
Cognizant Technology Solutions
12.2012 - 05.2016
Process Specialist
Cognizant Technology Solutions
01.2011 - 11.2012
Customer Relationship Officer
Tata Consulting Services
07.2008 - 01.2011
Lead Trainer
I-MARQUE SOLUTIONS PVT.LTD
06.2006 - 02.2007
Part Time Recruitment
ACCENTURE
05.2006 - 03.2007
Bachelor of Arts - Commerce
Madras University
06.2005 - 06.2008
Similar Profiles
Anjan Kumar DasAnjan Kumar Das
Infra Dev Specialist at Cognizant Technology SolutionsInfra Dev Specialist at Cognizant Technology Solutions
Manikandan BalanManikandan Balan
Senior Technical Architect at Cognizant Technology Solutions, CTSSenior Technical Architect at Cognizant Technology Solutions, CTS
Mareisha Querubin AceronMareisha Querubin Aceron
Customer Service Representative at Cognizant Technology Solutions, CTSCustomer Service Representative at Cognizant Technology Solutions, CTS