Nigel Robinson
Red Oak,TX
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Operations Manager
Hub Group
Mesquite, TX
11.2021 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Working with out KPI and SPI to driver results across Texas Market's and help manage customer on time pick up and delivery percentages.
- Managed Houston, Edinburg, San Antonio Mesquite yard with totaling 400+ drivers, 13 Drivers Managers and 4 yard specialist
- Resolved our attendance issues getting driver working percent above 95% in 3 out of 4 markets.
- Took on s special project in Houston where I had weekly productivity calls with RVP's and SVP's to driver this market to exceed weekly goals, went from 74% drivers working to 98%, We also driver out HUB share in this marked above 74%
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained new employees on proper protocols and customer service standards.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
Driver Manager
Hub Group
Mesquite, TX
10.2019 - 11.2021
- Took care of edinburg and San Antonio yards with approximately 70 drivers total between both yards
- Managed truck PMs and Yard Capacity
- Managed out Home Depot account working directly with Account Management team to drivers onetime pick up service above 98%, also worked with next day inmate to the Union Pacific rail road in mesquite.
- Resolve any payroll issues with drivers monitor fleet dispatched on special accounts, Work with Safety compliance to resolve safety and driver behavior with fleet
- Relied to driver messages and issues in a timely Manner.
- Monitor hours of service as needed, review frequency of accidents and work with drivers who need additional training
- Responsible for written and delivery of disciplinary action for drivers.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Tracked production and quality control systems to proactively identify deficiencies.
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained knowledgeable and productive team of employees
Truck Driver
Class A CDL Hub Group
Dallas, TX
01.2017 - 10.2019
- Cross training on dedicated accounts Walmart, Target, Big lots, Flatbed.
- Maximized load safety by balancing, securing, and weighing products.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Answered roadside assistance calls for tows and other vehicle support.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Truck Driver Class
A CDL DRIVER Werner Enterprises
Dallas, TX
06.2016 - 12.2016
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Maximized load safety by balancing, securing, and weighing products.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Moved 10 loads weekly from Dallas,Tx to Von Army, TX Round Trip.
Owner/Operator Truck Driver
Dart transit
Dallas, TX
03.2016 - 05.2016
- Maximized load safety by balancing, securing, and weighing products.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Dropped and hooked trailers and changed configuration of equipment.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked 10-15 loads weekly
- Operated with safety and skill to avoid accidents and delays.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
Truck Driver
Class A Werner Enterprise, INC
Dallas, TX
05.2015 - 01.2016
- Responsibilities pre-trip truck Work with Qualcomm Hook to trailers
- Student Accomplishments Became lead local trainer at 5 months Skills Used Dot regulations and safety Werner safety guidelines
- Maximized load safety by balancing, securing, and weighing products.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Night Stocker
Petsmart
Duncanville, TX
08.2013 - 04.2014
- Forklift Certified VIA Pet Smart
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Completed regular cycle counts and inventory audits.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Received 3 trucks weekly, sorted and processed incoming stock and materials to prepare stock for storage or shipment.
- Unloaded arriving product stock and moved to store display areas. downsized 20-30 pallets weekly
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Conducted daily inventory counts and verified accuracy of product levels.
Freight Broker Agent
GTO 2000
Mount Pleasant, TX
08.2011 - 03.2012
- Managed 14 high value accounts and dispatched loads across US
- Moved 15-20 loads weekly
- Generating leads and attracting new prospects, developing sales pipeline
- Identifying and selecting reputable and safe carriers for freight services
- Providing customers with shipping quotes
- Booking orders with carriers
- Assisting to prepare carriers for loads
- Tracking status of loads
- Collaborating with shippers, carriers and dispatchers to manage scheduled collections and drop-offs
- Keeping accurate records of relevant activities
- Updating customers on status of shipments and assisting with other inquiries
- Maintaining current knowledge of market trends in transportation marketplace.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Utilized computer systems to manage cargo shipments and accurately track goods
Education
No Degree - Freight Broker
Brooke Transportation
Dallas, TX06.2019
No Degree - Trucking Driving Training
International Schools
Dallas, TX04.2015
High School Diploma -
MADISON FALLS HIGH SCHOOL
Phoenix, AZ01.2010
Skills
- Workflow Planning
- Systems Implementations
- Staff Management
- Oracle Database Management
- Operation Monitoring
- Team Leadership
- Recruiting and Hiring
- Microsoft Office Suite Expertise
- Productivity Improvement
- Employee Relations
- Assignment Delegation
- Management Training
- Leadership
Timeline
Operations Manager
Hub Group
11.2021 - 03.2023
Driver Manager
Hub Group
10.2019 - 11.2021
Truck Driver
Class A CDL Hub Group
01.2017 - 10.2019
Truck Driver Class
A CDL DRIVER Werner Enterprises
06.2016 - 12.2016
Owner/Operator Truck Driver
Dart transit
03.2016 - 05.2016
Truck Driver
Class A Werner Enterprise, INC
05.2015 - 01.2016
Night Stocker
Petsmart
08.2013 - 04.2014
Freight Broker Agent
GTO 2000
08.2011 - 03.2012
No Degree - Freight Broker
Brooke Transportation
No Degree - Trucking Driving Training
International Schools
High School Diploma -
MADISON FALLS HIGH SCHOOL
Similar Profiles
Jason MarroquinJason Marroquin
Warehouse Supervisor at Hub GroupWarehouse Supervisor at Hub Group
Lakshmi NairLakshmi Nair
Office Administrator at Hub GroupOffice Administrator at Hub Group
Julian Rodriguez SotoJulian Rodriguez Soto
Team Lead, Material Operators at Hub GroupTeam Lead, Material Operators at Hub Group
Berwoodtz LegrandBerwoodtz Legrand
Truck Driver at Hub GroupTruck Driver at Hub Group
Jacqulynn ShedJacqulynn Shed
PNT Account Management and Support Specialist at SparkFun ElectronicsPNT Account Management and Support Specialist at SparkFun Electronics