Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst
NICOLE A. PORTNOY

NICOLE A. PORTNOY

Operations Manager
Baltimore,MD

Summary

Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience
6
6
years of post-secondary education

Work History

Operations Manager

Orthocare Solutions, Inc.
Rockville, MD
11.2016 - Current
  • Implement process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Ensure efficiency from client kick-off through deployment and go-live, navigating priority discussions when necessary
  • Maintain records for correspondence and documentation in relation to in-progress and existing projects (Government and Private Sector).
  • Collaborate cross-functionally to refine procedures, devise best practices and enforce quality metrics
  • Perform department training to enhance employee performance and boost employee productivity
  • Lead, facilitate, coordinate, and track daily activities required to ensure project is completed on time, successfully, and in manner consistent with organizational goals, departmental policies, established processes
  • Review operations reports to understand numbers and trends
  • Identify procedure or process changes required to improve performance and productivity
  • Performed billing, collection and reporting functions for office generating over $250,000 monthly
  • Ensure projects on schedule by managing deadlines and adjusting workflows
  • Liaison between departments to facilitate communication and keep appropriate parties updated on project developments
  • Project liaison providing direction and leadership to customers
  • Establish rapport and engaged with stakeholders to build lasting professional relationships and ensuring customer satisfaction
  • Collaborated with internal and external stakeholders to understand project(s) needs
  • SME in SaaS for inventory solutions

Fulfillment Manager

Orthocare Solutions, Inc.
Rockville, MD
07.2015 - 11.2016
  • Monitored inventory levels for 10 accounts and collaborated with vendors to meet needs
  • Understand and empathize with users and data to develop, prioritize and sequence new workflows, tools and services
  • Tracked delivery goals and developed improvement plans to correct deficiencies
  • Conducted research to address shipping errors and packaging mistakes
  • Created and enforced detailed organization processes to increase quality and service standards
  • Collaborated with manufacturing and supply chain management
  • Developed and implemented electronic ordering and fulfillment process
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications
  • Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met
  • Introduced new processes to improve data analysis
  • Managed book of business to maintain positive relationships and make effective financial or client-related decisions
  • Facilitated product development with implementation of standard best practices
  • Designed and prepared technical reports, studies, and related documentation
  • SME in SaaS for client inventory solutions

Patient Access

St. Mary Medical Center
Langhorne, PA
03.2010 - 07.2015
  • Collected and entered 20-30 patient demographic and insurance data into computer database to establish patient's medical record daily
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Certified Fitter - Orthotics

Rothman Orthopaedics
Philadelphia, PA
03.2008 - 08.2013
  • Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Co-managed and maintained 3 satellite office locations.
  • Managed $100,000/month in hospital billing.
  • Created and implemented inventory system for 20+ vendors.
  • Purchased DME and orthotic goods for 10-15 office locations.

Education

Master of Science - Organizational Leadership

Philadelphia College of Osteopathic Medicine
Philadelphia, PA
08.2014 - 07.2016

Bachelor of Science - Psychology

Towson University
Baltimore, MD
08.2002 - 05.2006

Skills

Work flow planning

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Work Availability

monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
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Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

Operations Manager

Orthocare Solutions, Inc.
11.2016 - Current

Fulfillment Manager

Orthocare Solutions, Inc.
07.2015 - 11.2016

Master of Science - Organizational Leadership

Philadelphia College of Osteopathic Medicine
08.2014 - 07.2016

Patient Access

St. Mary Medical Center
03.2010 - 07.2015

Certified Fitter - Orthotics

Rothman Orthopaedics
03.2008 - 08.2013

Bachelor of Science - Psychology

Towson University
08.2002 - 05.2006

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NICOLE A. PORTNOYOperations Manager