Nicole Ray

Facility Operations

• Skillfully managed facility operations as functioning CEO for multi-million dollar healthcare company.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Led facility management staff and consultants in producing business plan that focused on facility operations.
• Built loyal account base and long-term business relationships with clients.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
• Maximized profitability through revenue development, cash control and expense reviews.
• Reduced operational risks while organizing data to forecast performance trends.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Conducted monthly inspections of facility grounds, external structure, systems, and equipment.

Employee Supervisor

• Supervised 20-25 team members throughout redesign and renovation process.
• Eased team transitions and new employee orientation through effective training and development.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Monitored over 20 employees' day-to-day activities and made plans to rectify issues resulting in improved customer service rating.
• Coordinated leadership workshops to educate team members on best practices to optimize productivity.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Scheduled employees for 12 hour shifts, taking into account customer traffic and employee strengths.

Human Resource

• Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Motivated employees through special events, incentive programs and constructive feedback.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
• Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 20-25 new employees.
• Recruited top talent to maximize profitability.
• Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
• Reduced workers' compensation claims by instituting corporate safety training program.

• Answered multi-line phone system, routing calls, delivering messages to 15 staff members and greeting visitors.
• Executed record filing system to improve document organization and management.
• Offered technical support and troubleshot issues to enhance office productivity.
• Booked airfare, hotel and ground transportation to coordinate office travel.
• Monitored office calendars to plan meetings, activities and travel to maximize productivity.
• Set up conference rooms, technology and materials to facilitate meetings.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Documented and distributed meeting notes to identify, analyze and improve workflows.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
• Facilitated training and onboarding for incoming office staff.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Created expense reports, budgets and filing systems for management team.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Organized and updated schedules for executives.