Hi, I’m
Nicole Mulkey
Pensacola,FL
Summary
I began a customer serviced based career in 1990 with a focus in the dental field for the last 23 years. I have extensive experience with customer service/patient relations. I am a proven initiator and strategic thinker with effective leadership, analytical and communication skills. I am a great team player and builder, bringing energy and enthusiasm into group efforts. I am seeking a workplace where employees are seen as members of a team, growth is encouraged and successes are celebrated all while providing excellent customer service.
Overview
25
years of professional experience
Work History
Perimeter Dental
Insurance Coordinator
03.2014 - Current
Job overview
- Solely handle all things insurance for a multimillion dollar practice.
- Respond to customer concerns and questions regarding insurance coverage on daily basis.
- Execute billing tasks and record information in company databases.
- Used data entry skills to accurately document and input statements.
- Manage invoicing and payment processing operations.
- Handle account payments and provide information regarding outstanding balances.
- Monitor outstanding insurance claims and perform collections duties.
- Process payments via telephone and in person with focus on accuracy and efficiency.
- Generate financial statements and reports detailing accounts receivable status
- Enter invoices requiring payment and disburse amounts via check, electronic transfer or bank draft.
Dr. Ruth Clemmons
Front Office Administrator
05.2010 - 02.2014
Job overview
- Only front office person for a $1.4 million practice.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Interacted with customers by phone, email or in-person to provide information.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Dr. Jeffery Kates
Office Manager
03.2006 - 03.2010
Job overview
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Education
Jacksonville State UniversityJacksonville, AL
No Degree from Music Education
04.1996
University Overview
- Member of The Marching Southerners
- Member of The Wind Ensemble
- Member of The Symphonic Orchestra
Pebblebrook High SchoolMableton, GA
High School Diploma
06.1993
University Overview
- Graduated with 12 years perfect attendance
- Focus on Music Performance
- Elected Drum Major
Skills
- Policy Modifications and Updates
- Insurance Claim Forms Review
- Coverage Determination
- Financial Documentation
- Eligibility Determinations
- Itemized Statement Preparation
- Billing Data Verification
- Explaining Patient Benefits
- Account Posting
- Dental Procedures
Timeline
Insurance Coordinator
Perimeter Dental
03.2014 - Current
Front Office Administrator
Dr. Ruth Clemmons
05.2010 - 02.2014
Office Manager
Dr. Jeffery Kates
03.2006 - 03.2010
Jacksonville State University
No Degree from Music Education
Pebblebrook High School
High School Diploma
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