Customer-driven employee with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking for a full-time position as an Event Director that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Nicole Henry
Summary
Overview
18
years of professional experience
Work History
Hawaiian Airlines, Inc.
Lead International Flight Attendant
11.2006 - Current
Job overview
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Worked flexible hours; night, weekend, and holiday shifts.
Bouvier Productions
Event Director
08.2004 - 10.2006
Job overview
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 4-5 team members and volunteers.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Managed administrative logistics of events planning, event booking and event promotions.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
Education
University of Hawaii At ManoaHonolulu, HI
Bachelor of Science from Apparel And Design Marketing Operations
05.2005
University Overview
- 3.85 GPA
- Dean's List 2001-2005
Skills
- Team Oversight
- Brand Promotion
- Hospitality Service Expertise
- Complex Problem-Solving
- Interpersonal Communications
- Emergency Situations Management
- Creativity and Adaptability
Timeline
Lead International Flight Attendant
Hawaiian Airlines, Inc.
11.2006 - Current
Event Director
Bouvier Productions
08.2004 - 10.2006
University of Hawaii At Manoa
Bachelor of Science from Apparel And Design Marketing Operations
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