Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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NICOLA STRATTON

Office Receptionist
Sudbury

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills.

Overview

12
12
years of professional experience

Work History

Office Receptionist

TB Servicing
Bury St Edmunds, Suffolk
02.2021 - Current
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Trade Counter Assistant

Specflue
SUDBURY, Suffolk
08.2019 - 09.2021
  • Worked with customers to understand needs and provide excellent service.
  • Carried out day-to-day duties accurately and efficiently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Monitored company inventory to keep stock levels and databases updated.
  • Identified issues, analyzed information and provided solutions to problems.
  • Collaborated with team members to achieve target results.
  • Participated in team-building activities to enhance working relationships.
  • Adhered to social distancing protocols and wore mask or face shield.

Silk Weaver

Vanners Silks
SUDBURY, Suffolk
07.2011 - 08.2019
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Created plans and communicated deadlines to complete projects on time.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Collaborated with team members to achieve target results.
  • Carried out day-to-day duties accurately and efficiently.
  • Used coordination and planning skills to achieve results according to schedule.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked with customers to understand needs and provide excellent service.

Education

Sudbury Upper School
Sudbury, SFK

Skills

Customer/Client relations

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Receptionist

TB Servicing
02.2021 - Current

Trade Counter Assistant

Specflue
08.2019 - 09.2021

Silk Weaver

Vanners Silks
07.2011 - 08.2019

Sudbury Upper School

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NICOLA STRATTONOffice Receptionist