Hi, I’m
Nickolas Hatch
Operations Associate
Portland,OR
Summary
Business-minded Operations Associate known for strong task prioritization and consistently meeting deadlines. Over three years of experience collaborating with other team members and handling Operations and IT tasks. Excels at efficiently managing high volume workloads.
Overview
3
years of professional experience
4
years of post-secondary education
Work History
KairosPDXPortland, United States
Operations Associate
02.2022 - Current
Job overview
- Departmental promotion from IT Assistant additional responsibilities listed below.
- Solely responsible for processing inventory requests and placing orders across all organization accounts.
- Ensures Accounts Payable accuracy in conjunction with bookkeeper and assists in check processing
- Collaborates with Bookkeeper to ensure accuracy of organization records in Quick Books Online.
- Submit quote requests to suppliers to determine best rates for organization.
- Monitor progress of variety of projects to resolve issues that arise.
- Communicate with internal personnel to provide status updates for both shipping and receiving dates.
- Manage COVID-19 policy response and contact tracing system.
KairosPDXPortland, United States
IT Assistant
10.2021 - 02.2022
Job overview
- Responded to queries on phone, via email, or through IT ticketing system with average of 30 newly generated tickets per day and SLA of 48 hours to resolution.
- Installed and configured software and hardware.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Configured hardware, devices and software to set up work stations for employees.
- Conducted cybersecurity checks to protect against malware, ransomware, and other threats to organization technology.
AmeriCorps VISTA- Information Technology, Corporation for National and Community ServicePortland, OR
Community Education Specialist
10.2020 - 10.2021
Job overview
- Researched and advised board on best practices, platforms and funding opportunities for technology-based learning platforms.
- Functioned as Google Workspace super administrator.
- Used volunteer and partnership management database to track current and potential partners.
- Created several new processes and corresponding SOPs to manage and resolve student technology problems.
- Identified several areas of KairosPDX technological infrastructure that had need or room for growth, and implemented necessary changes.
- Developed strategies for and implemented various technological infrastructure that supported learning.
- Facilitated Comprehensive Distance Learning for over 200 students, staff, and volunteers as sole on-site IT staff member.
Wells FargoHillsboro, OR
Operations Processor
06.2019 - 10.2020
Job overview
- Resolved complex needs of agents and customers utilizing Salesforce, various digital databases, and physical archives.
- Reliably worked independently on multiple projects on strict deadline based schedules to ensure success of Home Equity department.
- Exercised sound judgement in researching claims and inquiries into home equity loans and processes by internal and external customers.
- Achieved high processing rate on Home Equity Operations Support Unit Team (127% rate with over 95% accuracy rate) within first four months of hiring.
Education
Lewis & Clark CollegePortland, OR
Bachelor of Arts from History
05.2015 - 05.2019
University Overview
- Studies focused on developing skills in clear explanatory communication as well as conducting quantitative and qualitative research.
- Conducted projects requiring the use of various complicated archival materials and detailed research.
- Trained in IT Helpdesk operations through on-campus work study.
- Awarded Trustee Endowment Scholarship all four years of study.
Skills
Supply logistics and management
undefinedTimeline
Operations Associate
KairosPDX
02.2022 - Current
IT Assistant
KairosPDX
10.2021 - 02.2022
Community Education Specialist
AmeriCorps VISTA- Information Technology, Corporation for National and Community Service
10.2020 - 10.2021
Operations Processor
Wells Fargo
06.2019 - 10.2020
Lewis & Clark College
Bachelor of Arts from History
05.2015 - 05.2019
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