Years of professional experience in customer service
Nichole Cuccurullo
EMT
Brooklyn,NY
Summary
19 Years of extensive customer service experience with 11 years in professional patient care. Skilled at multitasking, working well with others, as well as by oneself, does well with working under pressure, has the ability to diffuse complaints and calm concerns, also provides a strong work ethic and care in helping others.
Overview
19
19
11
11
Years of professional patient care experience
Work History
Emergency Medical Technician Basic
Midwood Ambulance & Oxygen Svc
11.2011 - Current
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations. As well as training in HIPPA and EMTALA.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
- Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Administered basic life support to patients at scene, en route to hospital and pre-hospital settings.
Secretary Manager
Skyline Inc.
04.2004 - 05.2011
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Arranged corporate and office conferences for company employees and guests.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Filed and maintained important documents
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Kept inventory and created advertisements via Microsoft Word/Excel
Education
Associate Degree - Health Care Information Technology
DeVry University
Downers Grove, IL06.2023
GED -
Susan E Wagner High School
Staten Island, NY01.2005
Skills
- Multitasking
- Patient care and confidentiality
- Customer service and assistance
- Understanding customer needs
- Issue and complaint resolution
- Policies, procedures, and services knowledge
- Basic trauma life support
- First aid
- Detail-oriented
- Works well with others and under pressure
Accomplishments
- Phi Theta Kappa Honor Society, maintaining a 3.85 GPA
- Deans List in Spring of 2021
- Honors in The National Society of Leadership and Success in Spring of 2023
Certification
- EMT - Certified Emergency Medical Technician
- FEMA - Certified in the Introduction to the Incident Command System for Healthcare/Hospitals
- NYC DOE Citywide Early Head Start Policy Council
- Medical Billing and Coding
Timeline
Emergency Medical Technician Basic
Midwood Ambulance & Oxygen Svc
11.2011 - Current
Secretary Manager
Skyline Inc.
04.2004 - 05.2011
Associate Degree - Health Care Information Technology
DeVry University
GED -
Susan E Wagner High School
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