Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nia Johnson

Dallas,GA

Summary

Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in dental assisting. Offering five-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Associate

RaceTrac
09.2022 - 02.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Answered phone with professionalism and directed calls appropriately.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting, boosting overall guest satisfaction scores.

Medical Kit Builder

Q2 Solutions
09.2020 - 07.2021
  • Organize and assemble routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
  • Examine equipment to detect leaks, worn or loose parts, or other indications of disrepair.
  • Report defective equipment to appropriate supervisors or staff.

Guest Service Associate

RaceTrac
12.2019 - 09.2020

Stocker, Receiver

Walmart
04.2019 - 07.2019
  • Greeted customers and directed to requested products
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Processed and packaged stock items for customer purchases.
  • Greeted customers and directed to requested products.

Server

Waffle House Restaurant
12.2018 - 02.2019
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Team Member Cashier

Dunkin' Donuts
09.2018 - 12.2018
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Some College (No Degree) - Supply Chain Management And Logistics

Chattahoochee Technical College
Dallas, GA

Skills

  • Welcoming Guests
  • Guest Satisfaction
  • Cash Register Operations
  • Assist Customers
  • Dining Area Maintenance
  • Process Forms
  • Data Entry
  • Inventory Recordkeeping
  • Team Goals
  • Production Organization
  • Staff Training
  • Medical Records Management
  • Patient Schedule Management
  • Taking X-Rays
  • Dental Impressions
  • Chair Side Assistance

Certification

  • CPR (06/2021)
  • Dental Assisting (06/2021)

Timeline

Guest Service Associate

RaceTrac
09.2022 - 02.2023

Medical Kit Builder

Q2 Solutions
09.2020 - 07.2021

Guest Service Associate

RaceTrac
12.2019 - 09.2020

Stocker, Receiver

Walmart
04.2019 - 07.2019

Server

Waffle House Restaurant
12.2018 - 02.2019

Team Member Cashier

Dunkin' Donuts
09.2018 - 12.2018

Some College (No Degree) - Supply Chain Management And Logistics

Chattahoochee Technical College

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Nia Johnson