SQL
Neetu Yadav
Seattle,WA
Summary
Experienced Program Manager bringing 10 years of business operations experience. Effective people manager and big-picture thinker adept at leading projects from concept through completion.
Overview
7
7
years of post-secondary education
9
9
years of professional experience
Work History
Program Manager/Agile Scrum Master
Microsoft [Mindtree Ltd]
Bellevue, WA
01.2018 - Current
- Currently working on Microsoft Cloud [Azure] and AI division.
- Ensure high availability and reliability of service, responding to support escalations and significant participation in requirements gathering, plan execution, and deployment of product enhancements and bug fixes.
- Identified trends and patterns in incident management systems and drove features to reduce noisy alerts by 10 %.
- Drive daily SCRUM meetings with engineering team and support teams along with Sprint review and Sprint retrospective meetings.
- Design, test, implement BI solutions, including report, dashboards, notifications, flows, in support of business requirements.
- Work with Product Owner to break down Epics and themes into executable user stories.
- Creating Power BI Dashboards for tracking incident timeline, SLA and creating postmortems.
- Work with team to define Sprint Delivery Strategy, which include breaking User Stories into “SMART” tasks and estimating them in size and hours in accordance with AGILE methodology Blueprint Technologies.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Interacted with customers and clients to identify business needs and requirements.
BI Analyst
Blueprint Technologies
Seattle, WA
01.2017 - 12.2017
- Develop new Power BI reports, Metric Dashboards, and Data Modeling reports to maintain long-term vision for BI.
- Used predictive analysis to forecast and predict business state in future on trends from historical data.
- Carried out different analysis and sent results to business owners.
- Documented ETL and transformation logics and handled statistical and predictive models to provide business insights leading to fact-based decision making.
- Augmented customer satisfaction rate from 78% to 96% within 6 months by executing quality metrics at blueprint.
- Cut reporting time by 50% and costs to hire employees by 20% by successfully forecasting and predicting number of employees that will be needed in next 6 months, reducing bulk hire.
College Projects
Seattle Pacific University
Seattle, WA
08.2016 - 01.2017
- Data Mining Project, designing data model from scratch.
- Data Massaging & formatting data in acceptable format in SQL and performed ETL on data.
- Applying algorithms like Naïve Bayes, Random Forest, Chi-Square to predict ratings of video games based on User Score & Critic Score.
- Built Power BI Dashboard demonstrating reports like Top 3 Platforms, Top 5 Video games based on Global Sales Tools: Rapid Miner, MS Excel, Power BI, SQL, Tableau Car Rental System (Sep 2016) DBMS Project, designing functional database with entity-Relational data model of relational schema.
- Used SQL to perform ETL and run queries to pull data from database to the MS Access and created business reports.
- Developed multiple user interfaces of Forms and reports that would be useful for business decisions.
Technology Consultant
Ricoh India Ltd
Delhi, Delhi, India
03.2014 - 04.2015
- Analyzed workflow and documents, as well as conducted interviews and workshops to understand client's business requirements and processes.
- Liaised with multiple business partners, technical teams, and vendors in analysis, design, configurations and testing of case management system.
- Developed and modified systems to meet client's needs and business specifications to support modifications.
- Generated weekly and monthly status reports, interpreting SQL data.
- Augmented revenue in north region of India by 15% within year by persuading clients to use new technologies.
- Gained three Fortune 500 clients after carrying out knowledge seminars and product demonstrations on new technologies and their benefits.
Business Analyst
Jaypee Industries Ltd
Delhi, Delhi, India
06.2011 - 02.2014
- Developed IT knowledge articles and assist in creating IT technical documents.
- Assured alignment with development teams and gathered software requirements and business rules.
- Identified key analysis, delivering valuable business insights and areas of opportunity.
- Translated stakeholder requirements into over 5 different tangible deliverables including functional specifications, user cases, user stories, workflow diagrams, data flow, and data model diagrams.
- Cut workflow time by 15% by successfully developing, defining and tracing technical requirements to support processes and system changes.
- Augmented knowledge base by 20% by developing and publishing IT knowledge articles along with crafting IT technical documentation.
Education
Certified Scrum Master -
Scrum Alliance
Westminster, CO 06.2020 - 06.2020
Master of Science - Information Systems Management
Seattle Pacific University
Seattle, WA 03.2016 - 08.2017
Master of Business Administration - Marketing
JIIT University
India 06.2009 - 05.2011
Bachelor of Engineering - Computer Science
Rajasthan University
India 07.2004 - 05.2008
Skills
Project Management
undefinedSoftware
Power BI
Visual Studio
MS Office
Timeline
Certified Scrum Master -
Scrum Alliance
06.2020 - 06.2020
Program Manager/Agile Scrum Master
Microsoft [Mindtree Ltd]
01.2018 - Current
BI Analyst
Blueprint Technologies
01.2017 - 12.2017
College Projects
Seattle Pacific University
08.2016 - 01.2017
Master of Science - Information Systems Management
Seattle Pacific University
03.2016 - 08.2017
Technology Consultant
Ricoh India Ltd
03.2014 - 04.2015
Business Analyst
Jaypee Industries Ltd
06.2011 - 02.2014
Master of Business Administration - Marketing
JIIT University
06.2009 - 05.2011
Bachelor of Engineering - Computer Science
Rajasthan University
07.2004 - 05.2008
Similar Profiles
Ali AlsalamiAli Alsalami
Senior Technical Support Specialist at Microsoft/Mindtree LTDSenior Technical Support Specialist at Microsoft/Mindtree LTD
Twinkle GuptaTwinkle Gupta
Azure System Management Specialist at Microsoft (LTI Mindtree)Azure System Management Specialist at Microsoft (LTI Mindtree)
Joan ForcierJoan Forcier
Senior Systems Engineer at Mindtree @ MicrosoftSenior Systems Engineer at Mindtree @ Microsoft