Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Hi, I’m

Nathania Adjei

Columbus,OH

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Demonstrated knowledge of standard psychological assessment instruments of personality and intellectual functions.

Hardworking Student Ambassador skilled at conducting tours, answering questions and facilitating registrations. Well-versed in application procedures, paperwork processing and records requirements. Excellent interpersonal, communication and multitasking abilities.

Motivated student with formal knowledge gained through excellent classroom performance. Offers excellent communication and organizational abilities along with skill in MS Office and fluency in virtual work. Known for accomplishing objectives.

Goal-oriented worker with outstanding knowledge in organizational inbound product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and outstanding talents.

Overview

4
years of professional experience

Work History

Amazon
Obetz, OH

Inbound Problem Solver
06.2019 - Current

Job overview

  • Investigated and resolved customer inquiries and complaints quickly.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Recommended products to customers, thoroughly explaining details.
  • Entered orders into Amazon database computer system.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided back up for customer service managers.

The Ohio State University, Student Life
Columbus, OH, Ohio

Student Ambassador
09.2021 - 04.2022

Job overview

  • Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
  • Mentored and established relationships with students to increase satisfaction, and engagement in campus life.
  • Distributed mail, filed documents and answered telephone calls.
  • Scheduled appointments between students and Multi-Cultural staff.
  • Assisted with organizing Initiatives for Women of Color organization and African-American Initiatives.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.

Education

The Ohio State University
281 W Lane Ave

Bachelor of Arts from Clinical Psychology
05.2023

University Overview

  • Office Of Student Life- Student Ambassador
  • Elected to Vice President for Black Mental Health Coalition
  • Black Women's Organization- Graduate Advisor
  • Minority Collegiate Outreach Team- Community Engagement
  • Minority Collegiate Outreach Mentor
  • Awards
  • Humanitarian Distinction Award
  • Best Actress
  • Outstanding Senior Award 2x
  • Minor
  • Theatre
  • Relevant Coursework
  • Clinical Psychology
  • Film/Camera Acting

The Ohio State University
281 W Lane University

Associate of Arts from Clinical Psychology
01.2021

Skills

  • Efficient and Detail-Oriented
  • Strategic Problem-Solving
  • Active Listening
  • Critical Thinking
  • Microsoft Office
  • Flexible and Adaptable
  • Student Mentoring
  • Program Planning
  • Calm and Professional Under Pressure
  • Communication Strategy Development
  • Excellent Communication

Hobbies

  • Video Content Creator
  • Own Jewelry Company
  • Volunteers regularly at various companies/ organization's


Timeline

Student Ambassador

The Ohio State University, Student Life
09.2021 - 04.2022

Inbound Problem Solver

Amazon
06.2019 - Current

The Ohio State University

Bachelor of Arts from Clinical Psychology

The Ohio State University

Associate of Arts from Clinical Psychology
Nathania Adjei