Natasha Blankenship
Plymouth,WI
Summary
An accomplished and energetic leader interested in a fast-paced work environment where passion, motivation, and experience will be utilized to move an organization to the next level. Mission is to provide an exceptional guest and team member experience.
Overview
15
15
years of professional experience
Work History
Director of Operations
Team Outsider
03.2022 - 12.2022
- Oversaw day-to-day operations for 7 campgrounds and 100 team members.
- Managed multiple acquisition projects.
- Completed capital improvements and property site expansions.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve revenue.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly for 7 campgrounds.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Assisted in recruiting, hiring and training of team members.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Negotiated price and service with vendors to decrease expenses and increase profit.
- Eased team transitions and new employee orientation through effective training and development.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Assisted with marketing strategy creation and advertising initiatives to better promote our company.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Created and monitored annual budgets for 7 campgrounds.
General Manager
Equity Lifestyle Properties
01.2014 - 02.2022
- Oversee all property operations for RV resort with 35 plus team members.
- Ensure all capital improvements are on time, on budget and at high quality.
- Develop, implement, and manage special events, including entertainment (live bands), fundraising (for non-profits) and group events.
- Maximized efficiency by coaching and mentoring team members on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Collaborate with Sr. Regional Manger and Vice President to develop strategic business plan and operations.
- Onboarded new General Managers through our companies learning and development program.
Office Manager
Diversified Investments
04.2011 - 01.2014
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of team members.
- Managed daily operations for campground with 700 plus sites.
- Maintained annual accounts and payments, including collections and liens.
- Trained regional staff on financial policies and court procedures; managed small claims paperwork for the region and presented documents during assigned court dates.
- Responsible for general country store and 18 log cabin property rentals.
- Ensured marketing and sales through trade shows, social media and sale campaigns.
- Oversaw housekeeping, maintenance and store inventory.
- Maintained expenses and payroll for 30 team members.
- Created and implemented activities and entertainment for campground guests.
Front Office Manager
Menards, Inc.
12.2005 - 06.2009
- Managed team of 40 team members in the front office; worked closely with leadership team.
- Achieved third best office performance out of 240 stores in 2008.
- Ensured cash handling procedures were followed at all times.
- Accomplished high levels of customer service and trained team members for positions throughout store.
- Managed all Human Resources functions for 200 team members, including scheduling, hiring and training, team meetings, and adherence to company policies.
- Oversaw government and tax accounts.
Education
Criminal Justice/Law Enforcement Administration
Madison Area Technical College
Madison, WISkills
- Motivational Leadership
- Learning and Development
- Originality and Creativity
- Budgets and Asset Management
- Public Relations and Media
- Human Resources and Policy
- Process Development and Streamlining
- Focus and Follow-Through
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Event Management and Program Management
- Property Acquisitions
Timeline
Director of Operations
Team Outsider
03.2022 - 12.2022
General Manager
Equity Lifestyle Properties
01.2014 - 02.2022
Office Manager
Diversified Investments
04.2011 - 01.2014
Front Office Manager
Menards, Inc.
12.2005 - 06.2009
Criminal Justice/Law Enforcement Administration
Madison Area Technical College
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