Naresh SK

AKST Software solutions provides a vertical ERP software solution, Readysoft ERP seamlessly automates and manages the entire business process of a ready mix concrete manufacturing organization. It has internally integrated the back office functions of all departments of the company with respect to the technology, day to day operations, services and human capital management including all facets of the business such as sales & marketing, projects, product planning & development, procurement, order management, manufacturing, shipping (transportation with logistics), asset maintenance (plants & fleet), workshop inventory, invoicing, payroll, general ledger in a single database, application and user interface.

Responsibilities :

• Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
• Developed monthly and daily production output plans to deliver on customer service and financial metrics.
• Documented counts and sorted finished work to promote easy access for shipping or additional processing.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Instructed junior team members on protocols and procedures of each station to maximize contributions.
• Designed strategic plan for component development practices to support future projects.
• Gathered and defined customer requirements to develop clear specifications for creating well-organized project plans.
• Prepared test plans and test cases based on given requirement documents for application.
• Performed software testing to uncover bugs and troubleshoot all issues prior to application launch.
• Devised solutions to operations issues related to database and application, working closely via phone, email, live chat and web teleconference.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Greeted customers and listened closely to problems described to determine solutions.
• Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
• Kept projects on schedule by managing deadlines and adjusting workflows as needed.
• Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
• Liaised between management and develop department, facilitating communications and keeping appropriate parties updated on project developments.
• Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
• Created project control documentation to support needs of important projects.

• Researched and developed mobile Android app to help users efficiently locate all services within immediate location.
• Applied various techniques to locate bugs and errors in applications.
• Created custom mobile applications using native technologies.
• Tested applications prior to final review to verify efficient issue resolution.
• Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
• Wrote all scripts for daily maintenance activities, including indexes and tables analyses.
• Drafted statements of cases and witness lists.