Summary
Overview
Work History
Education
Skills
Interests
Work Availability
References
Timeline
BusinessAnalyst
Naomi Stratford

Naomi Stratford

Customer Service Expert
Christchurch

Summary

Dependable self-starter with 10+ years of experience in customer service environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to continually learn, grow and excel, both personally and professionally.

Overview

3
3
years of post-secondary education
8
8
years of professional experience

Work History

Retail Assistant

Vape Crew
2018-04 - 2020-07

Customer Service
Inventory Control and Ordering
Social Media Management
Online Customer Support (Email/Social Channels)
Opening/Closing Keyholder Responsibilities
Self sufficiency and Time Management
Business/Product Promotion
Sales and Cash Handling
Setting up and demonstrating use of vaporizers
Adding liquid nicotine to e-juice
Cleaning

Retail Assistant

Vapourium
2017-08 - 2018-04

Customer Service
Social Media Management
Opening/Closing Keyholder Responsibilities
Self sufficiency and Time Management
Business/Product Promotion
Sales and Cash Handling
Problem Solving and Troubleshooting
Stocktake
Setting up and demonstrating use of vaporizers
Cleaning

Checkout Operator

Pak’n’Save
2017-07 - 2017-10

Customer Service
Business/Product Promotion
Sales and Cash Handling
Cleaning

Customer Service Representative and Barista

BP Connect/Wild Bean Cafe
2015-03 - 2016-12

Customer Service
Sales and Cash Handling
Stocktake
Cafe food prep/cooking/decorating
Barista coffee making
Cleaning
Self development and learning via online Modules

Team Member/Salary Shift Manager

Burger King
2013-10 - 2014-12

Customer Service
Opening/Closing Keyholder Responsibilities
Staff training and ongoing skill development
Sales and Cash Handling
Inventory Control and Ordering
Leadership and responsibility towards reaching targets
Continual observation of KPIs
Brainstorming ideas for gaining sales
Running shifts with 3-12 staff
Cleaning

Crew Member

McDonalds
2012-01 - 2013-12

Customer Service
Self development and learning via online Modules
Sales and Cash Handling
Cleaning

Education

- Secondary Education

Dunstan High School
2006-01 - 2008-10

- Precognitive Communication Training

DOTS Communication
2009-08 - 2009-08

Work Experience - Early Childhood Education

Terrace Kindergarten
2009-02 - 2009-02

- Pre-Employment Development Course

Malcam Trust
2010-08 - 2010-11

- First Aid Certification

Red Cross
2014-03 - 2014-03

- Basic Management Training

Burger King
2014-04 - 2014-04

- Food Safety Certification

ServSafe
2014-01 - 2014-05

Skills

    POS systems

Cash register operation

Customer service

Organization

Supervision

Microsoft applications proficiency

Problem resolution

Superb eye for detail

Tech-savvy

Ability to effectively plan

Teamwork skills

Social Media Management

Goal planning

Online presence monitoring

Customer support

Professional telephone demeanor

Stock management

Retail store support

Sales expertise

Key holder experience

Stocking and replenishing

Team management

MS Office

Project organization

Quality improvement leadership

Detail-driven

Superior organizational skills

New hire training

Customer service expert

Policy and procedure adherence

Marketing

Kitchen equipment operation and maintenance

Safe food handling

Food plating and presentation

Cleanliness

Kitchen staff coordination

Food service standards

Ingredient preparation

Payment processing

Product promotion

ServSafe

Safety practices

Documentation skills

Personal protective gear

Equipment maintenance procedures

Interests

Psyhology

Mental Health

Self Development

Graphic Design

Blogging

Creative Writing

Reading

Movies and Music

Animals

Criminology

Law

Event Planning

Mindfulness

Human Nature

Travelling

Interior Design

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

Personal and/or Professional References -

Contact information available upon request.

Timeline

Retail Assistant

Vape Crew
2018-04 - 2020-07

Retail Assistant

Vapourium
2017-08 - 2018-04

Checkout Operator

Pak’n’Save
2017-07 - 2017-10

Customer Service Representative and Barista

BP Connect/Wild Bean Cafe
2015-03 - 2016-12

- Basic Management Training

Burger King
2014-04 - 2014-04

- First Aid Certification

Red Cross
2014-03 - 2014-03

- Food Safety Certification

ServSafe
2014-01 - 2014-05

Team Member/Salary Shift Manager

Burger King
2013-10 - 2014-12

Crew Member

McDonalds
2012-01 - 2013-12

- Pre-Employment Development Course

Malcam Trust
2010-08 - 2010-11

- Precognitive Communication Training

DOTS Communication
2009-08 - 2009-08

Work Experience - Early Childhood Education

Terrace Kindergarten
2009-02 - 2009-02

- Secondary Education

Dunstan High School
2006-01 - 2008-10
Naomi StratfordCustomer Service Expert