POS systems
Naomi Stratford
Customer Service Expert
Christchurch
Summary
Dependable self-starter with 10+ years of experience in customer service environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to continually learn, grow and excel, both personally and professionally.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Retail Assistant
Vape Crew
2018-04 - 2020-07
Customer Service
Inventory Control and Ordering
Social Media Management
Online Customer Support (Email/Social Channels)
Opening/Closing Keyholder Responsibilities
Self sufficiency and Time Management
Business/Product Promotion
Sales and Cash Handling
Setting up and demonstrating use of vaporizers
Adding liquid nicotine to e-juice
Cleaning
Retail Assistant
Vapourium
2017-08 - 2018-04
Customer Service
Social Media Management
Opening/Closing Keyholder Responsibilities
Self sufficiency and Time Management
Business/Product Promotion
Sales and Cash Handling
Problem Solving and Troubleshooting
Stocktake
Setting up and demonstrating use of vaporizers
Cleaning
Checkout Operator
Pak’n’Save
2017-07 - 2017-10
Customer Service
Business/Product Promotion
Sales and Cash Handling
Cleaning
Customer Service Representative and Barista
BP Connect/Wild Bean Cafe
2015-03 - 2016-12
Customer Service
Sales and Cash Handling
Stocktake
Cafe food prep/cooking/decorating
Barista coffee making
Cleaning
Self development and learning via online Modules
Team Member/Salary Shift Manager
Burger King
2013-10 - 2014-12
Customer Service
Opening/Closing Keyholder Responsibilities
Staff training and ongoing skill development
Sales and Cash Handling
Inventory Control and Ordering
Leadership and responsibility towards reaching targets
Continual observation of KPIs
Brainstorming ideas for gaining sales
Running shifts with 3-12 staff
Cleaning
Crew Member
McDonalds
2012-01 - 2013-12
Customer Service
Self development and learning via online Modules
Sales and Cash Handling
Cleaning
Education
- Secondary Education
Dunstan High School
2006-01 - 2008-10
- Precognitive Communication Training
DOTS Communication
2009-08 - 2009-08
Work Experience - Early Childhood Education
Terrace Kindergarten
2009-02 - 2009-02
- Pre-Employment Development Course
Malcam Trust
2010-08 - 2010-11
- First Aid Certification
Red Cross
2014-03 - 2014-03
- Basic Management Training
Burger King
2014-04 - 2014-04
- Food Safety Certification
ServSafe
2014-01 - 2014-05
Skills
Cash register operation
Customer service
Organization
Supervision
Microsoft applications proficiency
Problem resolution
Superb eye for detail
Tech-savvy
Ability to effectively plan
Teamwork skills
Social Media Management
Goal planning
Online presence monitoring
Customer support
Professional telephone demeanor
Stock management
Retail store support
Sales expertise
Key holder experience
Stocking and replenishing
Team management
MS Office
Project organization
Quality improvement leadership
Detail-driven
Superior organizational skills
New hire training
Customer service expert
Policy and procedure adherence
Marketing
Kitchen equipment operation and maintenance
Safe food handling
Food plating and presentation
Cleanliness
Kitchen staff coordination
Food service standards
Ingredient preparation
Payment processing
Product promotion
ServSafe
Safety practices
Documentation skills
Personal protective gear
Equipment maintenance procedures
Interests
Psyhology
Mental Health
Self Development
Graphic Design
Blogging
Creative Writing
Reading
Movies and Music
Animals
Criminology
Law
Event Planning
Mindfulness
Human Nature
Travelling
Interior Design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Personal and/or Professional References -
Contact information available upon request.
Timeline
Retail Assistant
Vape Crew
2018-04 - 2020-07
Retail Assistant
Vapourium
2017-08 - 2018-04
Checkout Operator
Pak’n’Save
2017-07 - 2017-10
Customer Service Representative and Barista
BP Connect/Wild Bean Cafe
2015-03 - 2016-12
- Basic Management Training
Burger King
2014-04 - 2014-04
- First Aid Certification
Red Cross
2014-03 - 2014-03
- Food Safety Certification
ServSafe
2014-01 - 2014-05
Team Member/Salary Shift Manager
Burger King
2013-10 - 2014-12
Crew Member
McDonalds
2012-01 - 2013-12
- Pre-Employment Development Course
Malcam Trust
2010-08 - 2010-11
- Precognitive Communication Training
DOTS Communication
2009-08 - 2009-08
Work Experience - Early Childhood Education
Terrace Kindergarten
2009-02 - 2009-02
- Secondary Education
Dunstan High School
2006-01 - 2008-10