Nancy Gishwiller
Casualty Claim Adjuster
Colorado Springs,CO
Summary
Bodily Injury Insurance Adjuster skilled in investigating, analyzing, and concluding liability and settlements for casualty, property damage and total loss loss claims. History of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 35 years of claim handling. Field experience includes court and arbitration work, scene canvass, and document retrieval. Catastrophe claims since 2005.
Overview
36
36
years of professional experience
Work History
Casualty Claims Adjuster
USAA
04.1991 - 12.2022
- Reviewed insurance policies and analyzed damages to determine coverage.
- Analyzed police reports, medical records, and physical property damage to determine extent of liability.
- Negotiated terms and handled settlements and adjustments with attorneys, policyholders, claimants and co-defenders.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Referred extreme cases to Special Investigation Unit (SIU).
- Interviewed policyholders, witnesses and third parties to gather information and details regarding facts and injury event.
- Catastrophe Team Member, taking new claims, determine severity of claims, resolving minor claims, assigned field adjusters.
- Managed case load of 200+ claim files while taking average of 25 coworkers calls per day.
Multi-Line Auto and Home Owner Field Adjuster
CALIFORNIA CASUALTY INSURANCE
09.1990 - 04.1991
Auto and Home Claim Representative
CRUM AND FORSTER INSURANCE
05.1987 - 08.1990
Education
Bachelor of Arts - Organizational Communication/Business Minor
Pepperdine University
Malibu, CA04.1987
Skills
- Insurance Policy Coverage Knowledge
- Bodily Injury Settlement Proficiency
- Liability and Coverage Investigation and Determinations
- Case Management/Reserves Recommendations
Timeline
Casualty Claims Adjuster
USAA
04.1991 - 12.2022
Multi-Line Auto and Home Owner Field Adjuster
CALIFORNIA CASUALTY INSURANCE
09.1990 - 04.1991
Auto and Home Claim Representative
CRUM AND FORSTER INSURANCE
05.1987 - 08.1990
Bachelor of Arts - Organizational Communication/Business Minor
Pepperdine University
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