Nakia Woodall
Valparaiso,IN
Summary
Seeking a management position and utilizing all experience and dedication to patient care. Key Qualifications Certified Nurse Aide with over 1 year's experience. Skilled at working with older and young adults. A team player who works well with others. Excellent communication and personal computing skills. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Scheduler
Sims Signature Personal Care, LLC
Portage , Indiana
09.2020 - 07.2022
- Optimized organizational processes by effectively managing staff schedules while adhering to company restrictions.
- Worked with supervisors and team members to understand clients needs and bring levels within desired tolerances.
- Realigned schedules to factor in changing conditions such as staff shortage and client shortage.
- Conferred with managers, and personnel to revise plans and achieve demanding targets.
- Answered phone calls and answered questions from potential clients and staff.
- Handled complaints and questions, and re-directed calls to other team members when necessary.
- Balanced employee availability and client schedules.
- Entered daily data in computer systems and documented office activities.
- Acted as first point of contact and set appointments for prospective clients and potential staff.
- Assisted office team by making phone calls, copies and appointments.
- Addressed client inquiries and updated database information.
- Assisted internal staff with client and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled and confirmed appointments and meetings for senior management team.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Scheduled consultations for 20 potential clients
- Scheduled interviews for 15 potential employees
Direct Support Professional
Zeilbeck Group
Merrillville, IN
01.2021 - 06.2022
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Direct Support Professional
Help At Home
Valparaiso, IN.
05.2019 - 05.2021
- Provide direct care to those with intellectual and developmental disabilities
- Performs and assists in personal care tasks, including assistance with basic personal hygiene and grooming, feeding and ambulation
- As well as medical monitoring and all healthcare related tasks
- Encourage self help activities
- Reports and documents all changes in clients conditions
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Administered medication as directed by physician.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Associate of Science - Nursing
Colorado Christian University
Denver, CO05.2024
Certification For Nurses Aide - CNA
Med ED INC
Valparaiso, IN02.2019
Some College (No Degree) - Pre-Medicine
Purdue University Calumet
Hammond, INHigh School Diploma -
Paul Robeson High School
Chicago, IL06.2008
Skills
- First Aid Certification
- Community Integration
- Attentive to People
- Independent Living
- Client Records Management
- Communication Assistance
- Personal Care Support
- Assisting with Daily Living
- Schedule Maintenance
- Computer Skills
- Critical Thinking
- Attention to Detail
- Conflict Resolution
- Schedule Management
- Payroll Processing
- Telephone Etiquette
- Reading Comprehension
- Teamwork and Collaboration
- Google Drive
- Nursing Assistance
Timeline
Direct Support Professional
Zeilbeck Group
01.2021 - 06.2022
Scheduler
Sims Signature Personal Care, LLC
09.2020 - 07.2022
Direct Support Professional
Help At Home
05.2019 - 05.2021
Associate of Science - Nursing
Colorado Christian University
Certification For Nurses Aide - CNA
Med ED INC
Some College (No Degree) - Pre-Medicine
Purdue University Calumet
High School Diploma -
Paul Robeson High School
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