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Summary
Overview
Work History
Education
Skills
Certification
Timeline
Nada  Wael

Nada Wael

Guest Relations Supervisor
Alexandria
Summary

Guest Relations Supervisor with four years in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior skills in front desk management, overseeing all-staff efficiency and acquiring professional customer feedback.

Overview
4
4
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History

Guest Relations Supervisor

Hilton Alexandria Green Plaza
2020-01 - Current
  • Having a physical presence at the front desk and lobby incase any guest seeks assistance.
  • Escorting VIP guests to their rooms while giving a brief orientation about the hotel's facilities.
  • Giving the morning shift a detailed handover of any guest related or maintenance issues.
  • Maintaining regular courtesy calls and follow up with more than 30 guests a day.
  • Assigning rooms for our VIP guests according to their preferences and ensuring their amenities are provided.
  • Being able to lead a team and having exceptional teamwork to ensure the satisfaction of every valued guest.
  • Investigating and responding to guest comments and complaints in a professional and timely manner.
  • Regular room inspections to ensure the guests' amenities are provided according to their preferences.
  • Monitoring the surveys received from every guest.
  • Sharing a feedback report daily with all concerned departments to ensure prompt communication.

Guest Relations Agent

Hilton Alexandria Green Plaza
2018-01 - 2020-01
  • Outstanding experience in Hospitality and customer service
  • Skilled in planning, organizing, monitoring, report development and presentation
  • Proficient in MS Office Suite – Word, Excel and Power Point
  • Ability to communicate effectively in English and Arabic both verbally and in writing
  • Strong communication, problem solving, decision making, and interpersonal skills
  • Superior customer service and conflict resolution skills
  • Ability to work in a fast-paced environment

Travel Agent

Sondos’ Travel Agency
2016-08 - 2017-09
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education

Bachelor Tourism

Alexandria University
2012-08 - 2017-09
Skills

    Superior organizational skills

Customer service expert

Proficiency in hospitality systems

Satisfaction scoring systems

Detail-driven

Quality improvement leadership

Guest accommodations

Reporting capabilities

Guest experiences

Flexible & Adaptable

Certification

Ticketing Course (Amadeus)

2017-07

Best Groomed Team Member

2018-03

'Do It Right First Time and Every Time' Competition Winner

2018-10

Women In Leadership Workshop

2019-09

Lead 1.1: Virtual Leadership Development Series with Harvard

2020-11

Leader of the Month

2020-12
Timeline

Leader of the Month

2020-12

Lead 1.1: Virtual Leadership Development Series with Harvard

2020-11

Guest Relations Supervisor

Hilton Alexandria Green Plaza
2020-01 - Current

Women In Leadership Workshop

2019-09

'Do It Right First Time and Every Time' Competition Winner

2018-10

Best Groomed Team Member

2018-03

Guest Relations Agent

Hilton Alexandria Green Plaza
2018-01 - 2020-01

Ticketing Course (Amadeus)

2017-07

Travel Agent

Sondos’ Travel Agency
2016-08 - 2017-09

Bachelor Tourism

Alexandria University
2012-08 - 2017-09