MURRAY CYNTHIA
New York,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Contact Tracer position in this environment. Ready to help team achieve company goals. Reliable employee seeking Contract Tracer position. Offering excellent communication and good judgment.
Overview
28
28
years of professional experience
Work History
Enumerator
US Census Bureau, York Regional Census Center
New York, NY
07.2020 - 10.2020
- Position as enumerator involved data collection of individual households, as well as verifying address listings in New York City.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Assisted people in filling out surveys with complete and accurate information.
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 100 community households per day.
Supervisor Police Communication Technician
New York City Police Department
New York, NY
02.1998 - 04.2017
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used Cad System to track and maintain case incident numbers and logs.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Reduced risks and emergency response issues by observing public safety field units.
Police Communications Technician
New York City Police Department, Police Plaza
New York, NY.
06.1989 - 02.1998
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used Cad System to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Education
Bachelor of Arts - Psychology
College of New Rochelle, The
New York, NY Skills
- Participant screening
- Data verification
- Inbound and outbound calls
- Telephone etiquette
- Multitasking Abilities
- Teamwork and Collaboration
Accomplishments
- LICENSED
- Notary Public
Affiliations
Performed volunteer work at the non profit Hamilton Madison House, at 50 Madison Street, New York, NY 10038, for 2 years,
*advising young adults about services offered for education and training at this community center.
*advising seniors in the neighborhood of available health services as well as financial help ; such as , tax preparation.
*Advising young mothers of the pre K programs offered for their smaller children and any services they may be eligible for
Timeline
Enumerator
US Census Bureau, York Regional Census Center
07.2020 - 10.2020
Supervisor Police Communication Technician
New York City Police Department
02.1998 - 04.2017
Police Communications Technician
New York City Police Department, Police Plaza
06.1989 - 02.1998
Bachelor of Arts - Psychology
College of New Rochelle, The