Mudit Jain

MCA / MS, accomplished Team Lead offering 21 years in IT/Academics PROJECT MANAGEMENT | SDLC | RELATIONSHIP MANAGEMENT | QUALITY ASSURANCE /COMPLIANCE | TRAINING Mob: Objective: Seeking to steer IT Operations as Service Delivery/Programme Manager while integrating technical/ QA expertise and leadership skills that drives organizational performance to world-class levels. Additional Excellence: Service Operations, Service Design, Service Transition, CSIP, DMAIC, Process Excellence, Communication, Interpersonal & Team Management, OSS. Career Highlights A dynamic professional offering 21 years of demonstrated software industry experience. Hands-on project management experience from initiation to implementation entailing planning, prioritizing, scheduling, progress monitoring, regular reporting to various stakeholders and delivery as per quality, time and budgetary norms for different project types including application development & maintenance, package implementation and package customization. Managing end-to-end team for service delivery. Team size is 50+ Honed skills in business analysis activities such as Mapping Business Requirements (As-Is & To-Be Analysis) and GAP Analysis. Experienced in IT Service Management, Process Consulting, ITIL, Lean Six Sigma, Business Development, Project Management, Software Process Improvements. Worked in Telecom Domain and dealt with technologies that range from COTS to Bespoke. Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs. Resourceful and deft in all phases of the SDLC (comprising requirement analysis, development, testing and troubleshooting), with strong programming, software upgrade and application support skills. A customer-centric and systems-driven approach to designing business solutions. Comfortable in interacting with people across hierarchical levels for smooth project execution. Enjoys managing complex projects involving dynamic challenges. Received Ace, Grand Salute, Best Team Members, Cookies (twice) awards in TechMahindra. Member of CGT (Core Guru’s Team) for ‘C’. Recipient of Golden Peacock Award for Service Contribution in developing extra-curricular activities at IISE. MS in Quality Management from BITS Pilani.

Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service. Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.

• Achieved [Result] through effectively helping with [Task].
• Documented and resolved [Issue] which led to [Results].
• Collaborated with team of [Number] in the development of [Project name].
• Supervised team of [Number] staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.