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Monica Thomas
Norman
Summary
Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Hardworking well-qualified combat professional maintaining equipment, completing patrols and briefing leadership. Knowledgeable about risk, safety gear and terrain assessments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals.
Overview
22
years of professional experience
Work History
United States Air Force
Senior Enlisted Leader
11.2020 - 04.2022
Job overview
- Trained in conflict resolution among subordinates, equals and superiors.
- Provided strategic medical care plotting and navigation for warfare areas.
- Executed Defense Health Agency and Air Force Medical Readiness policies and led training for company personnel.
- Gave individual evaluations based on fitness and combat readiness.
- Rated job performance for 47 subordinates or providing timely and effective feedback.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Dealt with inter-company conflicts to remove obstacles to troop readiness.
- Prepared and submitted personnel, ordnance and operational reports.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Surveyed company overall health and preparedness.
- Upheld United States Air Force dress and appearance regulations for professional appearance.
- Responded to and assisted in medical emergencies.
United States Air Force
Dental Administrative Support Specialist
10.2016 - 10.2020
Job overview
- Scheduled, rescheduled and cancelled appointments for 8,000 dental patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated 18 employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for contract and federal civilian employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Achieved or exceeded $5.6 million dollar financial goal on regular basis by controlling $225,000 annual budget expenses, optimizing schedules and regulating $67,000 in inventory usage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Directed 51 staff and managed annual capital budget of $225K.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Launched quality assurance practices for each phase of development
- Supervised and led team of dental hygienists and support staff of 51 personnel.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed professional growth and development of 18 dental enlisted personnel by scheduling training and managing CBT schedules.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Built relationships with physicians to create steady referral pipeline.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prepared and retained records, files and reports according to various government and practice standards.
- Confirmed availability of sufficient supplies for delivery of quality patient care orders.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Direct day-to-day administrative and operational functions for active duty medical facility, providing guidance and leadership to over 315 employees across more than 23 departments.
United States Air Force
Dental Office Manager
07.2014 - 09.2016
Job overview
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 47 employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Supervised 22 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the Commander.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
United States Air Force
Dental Receptionist
08.2011 - 07.2014
Job overview
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Managed financial documentations such as expense reports and invoices.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Collaborated with assistants and [Type] doctors to prepare and set up rooms with adequate supplies and equipment.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
United States Sir Force
Dental Instrument Processing Leader
10.2010 - 08.2011
Job overview
- Assisted with maintaining established departmental policies and procedures, objectives, and quality improvement, safety, and environmental and infection control standards.
- Performed environmental maintenance duties and assisted in maintaining inventory levels in sterile processing areas, operating rooms and equipment storage.
- Decontaminated and sterilized instruments, medical supplies and equipment.
- Assembled and sterilized instrument trays and removed all waste matters from equipment and carts.
- Sorted mismatched sets of instruments, trays and medical equipment and made available to sterile processing customers.
- Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
- Worked with vendors to source diverse materials and items for use during device fabrication processes.
- Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
United States Air Force
Protocol Specialist
02.2010 - 10.2010
Job overview
- Advises participants on topics like etiquette before ceremonies or during official visits, such as bowing or exchanging gifts when meeting with foreign representatives
- Communicates courteously by preparing welcome letters, making courtesy phone calls or sending small gifts to thank or welcome others
- Plans events like meetings or scheduling travel arrangements while using skills like good judgment and interpersonal negotiations
- Conducts follow-up with visitors and guests to show appreciation for their time and develop a longstanding positive relationship with them
- Researchestraditions and cultural expectations to plan events or ceremonies that appropriately consider the etiquette expectations of those in attendance
- Identifies potential security risks for events, travel arrangements or meetings and creating safety plans to reduce those risks
- Arranges press conferences and releases for publicized events
- Makes travel, transportation and accommodation arrangements for visiting guests, including planning agendas and making schedules for their visits
- Manages confidential records to protect the privacy of visitors and guests, particularly in industries that involve meetings with highly important diplomats
- Remains available to answer visitor questions and respond to requests as needed during their stays
- Responsible for planning and coordinating all travel and protocol related issues for General Officers and spouses traveling from worldwide locations to Brooke Army Medical Center.
- Drafts After Action Reports to summarize the outcome of the General Officers interaction with the GO EH-R program.
- Creates Standard operating Procedures (SOP's) for the Protocol Specialist position within the General Officer Readiness Clinic.
- Creates and updates spreadsheets detailing latest information regarding the General Officer's travel, medical appointments, emergency contact information and dates of attendance.
- Prepares read ahead material for the Director and Physicians assigned to the GO-R EH program.
- Supports the Brooke Army Medical Center Protocol Section as needed. Provides protocol support to distinguished visitors from all branches of military service and ensuring proper protocol and etiquette requirements are met for each branch.
- Serves as authority on protocol matters. Assists subordinate commands with protocol issues. A thorough knowledge of protocol procedures, background, and customs of foreign countries is required. Works on assigned protocol projects such as the planning and coordinating of the agenda for visits or assisting the Brooke Army Medical Center Protocol Section with segments of arrangements for protocol functions involving many or large groups of dignitaries.
- Selects visit events that demonstrate the organization’s mission and also support the visitor’s requests.
- Provides bio-data on visitors, schedules, and routes, reporting times/places, and any changes in plans; ensures reconnaissance of anticipated routes. Upon approval of itineraries, coordinates all final arrangements. Provides guidance for various ceremonies, to include promotion and awards ceremonies. Ensures usher personnel are briefed and in proper uniform.
- Coordinates location, solicits host, and transmits notification for ceremonies. Assists with command sponsored conferences and social events involving general officers and civilian equivalents as well as foreign visitors.
- Researches aspects of the community involved to assure the optimal social calendar, guest list, etc. Researches protocol peculiarities, such as those associated with foreign countries and heads of state. Obtains bio-data on participants as necessary.
- Initiates tasking for personnel support (i.e., drivers, escorts, etc).
United States Air Force
Executive Administrative Assistant
04.2008 - 02.2010
Job overview
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Transcribed phone messages and relayed to appropriate personnel.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Implemented updated policies and practices for organization and monitored effect.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees, and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Investigated topics and produced concise summaries use.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets and filing systems for management team.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
United States Air Force
Dental Residency Manager
03.2006 - 04.2008
Job overview
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
- Determined course schedules and coordinated teaching assignments and room assignments to optimize use of buildings and equipment.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
- Conferred with educators to identify current classroom concerns and diversify instructional strategies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
United States Air Force
Data Entry Clerk
02.2005 - 03.2006
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Compiled data and reviewed information for accuracy prior to input.
- Located and corrected data entry errors and reported to management.
- Added documents to file records and created new records to support filing needs.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Verified accuracy of data before transcribing.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Verified data files prior to entry to maintain high data accuracy.
- Entered data into Dental Data Web system according to formatting standards.
- Documents completed work in appropriate logbooks.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Obtained scanned records and uploaded into database.
- Identified data entry errors and reported to necessary departments.
- Reviewed completed work for compliance with regulations.
- Monitored database updates and verified for correctness.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Received incoming calls and handled data requests from internal stakeholders.
- Executed data verification to detect errors.
- Supported multiple departments with special projects.
- Drafted reports for upper management as directed.
- Evaluated source documents to locate information needed for each data entry field.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs.
- Scrubbed data for errors and made corrections to maintain clean records.
- Created reports based on up-to-date data to inform business decisions.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Gathered data from multiple sources and programs.
- Reduced data errors by 75% by managing multi-step QA process.
United States Air Force
Dental Assistant
08.2000 - 02.2005
Job overview
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 12 procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment daily.
- Documented patient dental health information, medical history and vital signs for future reference.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Prepared and positioned patients for procedures by clipping dental napkins and placing patient safety devices.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Provided diagnostic information by exposing and developing radiographic studies.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
Education
USAF Senior Non-Commissioned Officer AcademyIn-Residence
No Degree from Military Leadership & Organizational Studies
08.2020
Senior Enlisted Joint PME II
No Degree from Advanced Military Warfare
2018
Senior Enlisted Joint PME I
No Degree from Military Warfare
2014
Senior Non-Commissioned Officer AcademyMaxwell Air Force Base, Montgomery AL
No Degree from Military Organizational Leadership
2013
Community College of The Air ForceMontgomery, AL
Associate of Applied Science from Dental
05.2012
Airman Leadership School
No Degree from Organizational Leadership
2005
Skills
- Disaster Response
- Training Initiatives
- Personnel Recruitment
- Professional Relationships
- Commander Advisement
- Team Meetings
- Staff Training
- Customer Satisfaction
- Employee Performance Reviews
- Removing Sutures
- Policy Execution
- Filing Systems
- Strategic Planning
- Training Programs
- Staff Support
- Disciplinary Action
- Best Practices
- Customer Care
- Report Generation
- Professional Integrity
- Occupational Health Hazards
- Training Program Management
- Infrastructure Maintenance
- Mission Execution Oversight
- Department Management
- Healthcare Program Management
- Job Readiness
- Meeting Leadership
- File Documentation
- Client Correspondence
- Meeting Support
- Employee Engagement
- Executive Calendars
- Loss Prevention Strategies
- Operational Procedures
- Customer Needs Assessments
- Irregularity Reporting
- Insurance Policies
- Professional Development
- Workflow Processes
- Operational Planning
- Project Requirements
- Cost Savings
- Business Documentation
- Behavior Identification
- Travel Arrangements
- Status Updates
- New Employee Orientation
- Weekly Payroll
- SOP Compliance
- Daily Reports
- Staff Scheduling
- Scheduling Appointments
- Administrative Support
- Standard Operating Procedures Understanding
- Consumer Behavior
- Operational Efficiency
- Procedures Scheduling
- Office Operations
- Military Operations
- Inbound Phone Calls
- Fleet Operations
- Compliance Requirements
- Military Policies
- Project Management
- Clerical Support
- Microsoft Office Suite Proficiency
- Constructive Feedback
- Operational Standards
- HR Policies
- Office Cleaning
- Corrective Actions
- Preventing Incidents
- Protective Services
- Quality Assurance
- Financial Records
- Mission Coordination
- Conflict Resolution
- Workforce Development
- Individual and Team Goals
- Continuous Improvement Process
- Managing Public Relations
- Profit Margins
- Process Improvement Strategies
- Administrative Operations
Timeline
Senior Enlisted Leader
United States Air Force
11.2020 - 04.2022
Dental Administrative Support Specialist
United States Air Force
10.2016 - 10.2020
Dental Office Manager
United States Air Force
07.2014 - 09.2016
Dental Receptionist
United States Air Force
08.2011 - 07.2014
Dental Instrument Processing Leader
United States Sir Force
10.2010 - 08.2011
Protocol Specialist
United States Air Force
02.2010 - 10.2010
Executive Administrative Assistant
United States Air Force
04.2008 - 02.2010
Dental Residency Manager
United States Air Force
03.2006 - 04.2008
Data Entry Clerk
United States Air Force
02.2005 - 03.2006
Dental Assistant
United States Air Force
08.2000 - 02.2005
USAF Senior Non-Commissioned Officer Academy
No Degree from Military Leadership & Organizational Studies
Senior Enlisted Joint PME II
No Degree from Advanced Military Warfare
Senior Enlisted Joint PME I
No Degree from Military Warfare
Senior Non-Commissioned Officer Academy
No Degree from Military Organizational Leadership
Community College of The Air Force
Associate of Applied Science from Dental
Airman Leadership School
No Degree from Organizational Leadership