Monica Thomas
Palmer,MI
Summary
Friendly receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
Work History
Receptionist/Vet Assistant
BAYSHORE VETERINARY HOSPITAL
Harvey, MI
01.2017 - 07.2021
- Triaged incoming patients to determine treatment needs and urgency of care
- Scheduled client appointments, surgeries and emergencies.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Processed record transfers for outside offices or Veterinary Hospitals
- Directed and delegated various work to appropriate team members
- Overseen and trained 7 front desk employees
- Monitored check in and discharge of patients
- Maintained client information on computers by performing basic data entry
- Stocked all necessary pet care products, pet medications and clinical tools
Receptionist
UP HEALTH SYSTEM BELL
Ishpeming, MI
04.2016 - 12.2017
- Follows established policies and procedures, objectives, safety standards, and sensitivity to confidential information.
- Greets patients and visitors in prompt, courteous, and helpful manner.
- Registers patients, verifies and updates necessary information in medical records, as needed and collects co-payments as appropriate.
- Answered over 50 calls per day, directs calls and messages as appropriate, and provides information/routine information in accordance with established procedures, as needed.
- Receives lab reports, dictations, x-rays, and other reports both electronically and on paper and distributes appropriately.
- Scans required documents into Electronic Medical Record (EMR) and indexes such documents to appropriate part of EMR.
- Purges obsolete records and records that have been scanned into EMR and files them appropriately.
- Send requested records, either through copying or electronically as appropriate, to other providers and other HIPAA-compliant agencies as requested.
- Actively seek ways to demonstrate commitment to continuous improvement and participate in professional development opportunities.
- Maintains confidentiality in accordance with HIPAA regulations.
Administrative Assistant
LAKE SUPERIOR COMMUNITY PARTNERSHIP
Marquette, MI
01.2016 - 03.2016
- Oversee and provide support for 6 boards and committee's.
- Coordinate meetings, prepare materials and attend meetings as assigned.
- Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
- Assist controller with weekly deposits, credit card receipts, LSC receivables, RFP's etc.
- Coordinate monthly team meetings.
- Update company's master calendar with PTO, travel, and events.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Perform general office duties such as faxing, filing, copying, word processing, etc.
- Coordinate travel and hotel arrangements for management.
- Proven ability to plan and meet deadlines.
- Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Environmental Specialist I
ASPIRUS HOSPITAL
Laurium, MI
02.2014 - 08.2015
- Clean hospital floors and surfaces using prescribed cleaning methods and procedures.
- Perform general cleaning duties at Aspirus Keweenaw Hospital.
- Oversee and train new employees.
- Assist and provide support for 4 staff members
- Filled in at other Aspirus Keweenaw locations
- Protects patients' rights by maintaining confidentiality of personal information.
- Contributes to team effort by accomplishing related results as needed.
- Understanding of hospital emergency codes used to alert staff for prompt and appropriate, predetermined response.
- Strong attention to detail when conducting patient room discharges.
Education
High School Diploma -
Calumet High School
Calumet, MI 09.2009 - 06.2013
Skills
Customer/Client relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
- Authorized to work in the US for any employer
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Receptionist/Vet Assistant
BAYSHORE VETERINARY HOSPITAL
01.2017 - 07.2021
Receptionist
UP HEALTH SYSTEM BELL
04.2016 - 12.2017
Administrative Assistant
LAKE SUPERIOR COMMUNITY PARTNERSHIP
01.2016 - 03.2016
Environmental Specialist I
ASPIRUS HOSPITAL
02.2014 - 08.2015
High School Diploma -
Calumet High School
09.2009 - 06.2013
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