Summary
Overview
Work History
Education
Skills
Timeline
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Monica Holden

Clinton Township,MI

Summary

To seek and maintain full-time position that offers professional challenges utilizing my analytical skills, excellent time management and problem-solving skills. Hardworking and passionate within the industry of hospitality and sales.

Overview

6
6
years of professional experience

Work History

Internet Sales Manager

Serra Whelan Chevrolet
Sterling Heights, MI
08.2021 - Current
  • Offers each customer top-notch, personal service to boost sales and customer satisfaction.
  • Approach each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Responds to internet inquiries and phone calls in timely matter.

Front Desk (Covid-19 Impacted)

Walt Disney World Company
Orlando, FL
01.2020 - 03.2020
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Delivered above-and-beyond service to guests by making reservations and setting up tours.

Attractions Cast Member - Intern

Walt Disney World Company
Orlando, FL
08.2017 - 01.2018
  • Operated attraction and enforced safety protocols.
  • Maximized customer service and satisfaction by providing directions to guests regarding requested locations, events and landmarks.
  • Delivered ride spiel and narratives to guests.

Activity Aide

Kalamazoo Public Schools
Kalamazoo, MI
09.2015 - 12.2019
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.

Education

Bachelor of Science - Hospitality And Religion

Western Michigan University
Kalamazoo, MI
12.2019

Skills

  • Oral and Written Communication Skills
  • Customer Service
  • Leadership
  • Organizational Skills
  • Work Ethic
  • Teamwork

Timeline

Internet Sales Manager

Serra Whelan Chevrolet
08.2021 - Current

Front Desk (Covid-19 Impacted)

Walt Disney World Company
01.2020 - 03.2020

Attractions Cast Member - Intern

Walt Disney World Company
08.2017 - 01.2018

Activity Aide

Kalamazoo Public Schools
09.2015 - 12.2019

Bachelor of Science - Hospitality And Religion

Western Michigan University

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Monica Holden