Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Healthcare Projects
Quote
Awards & Honor
Healthcare Projects
Awards & Honor
Generic
Mohammad Jaid Alam

Mohammad Jaid Alam

Lean Practitioner
Jeddah

Summary

A seasoned continuous improvement professional with over 15 years of experience, optimizing organizational efficiency and effectiveness . Embracing methodologies such as Lean and Six Sigma, I have achieved operational excellence, enhanced service quality, customer experience and driven organizational growth


By leading continuous improvement initiatives and Lean transformations across organizations, coupled with offering strategic consultation support to leadership, has led to measurable, impactful outcomes and unparalleled customer satisfaction.

Overview

15
15
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
2
2
Languages

Work History

Process Improvement Manager

International Medical Center
Jeddah
2020.02 - Current
  • Spearheaded hospital-wide lean implementation program, resulting in cultural transformation towards enhanced quality, efficiency, and patient experience, saving over $15 Million.
  • Improved IMC operations for better efficiency and patient outcomes.
  • Collaborated with department heads to strategize process Improvement initiatives.
  • Conducted end-to-end process evaluations and identified areas for improvement through patient feedback analysis.
  • Led Kaizen Events for end-to-end patient journey improvement.
  • Drove procedure standardization for consistent productivity.
  • Facilitated best practices implementation and shift towards value-based care approach.
  • Coached and trained front-line and leadership staff on improvement methodologies: Lean, DMAIC, PDCA.
  • Achieved cultural shifts and process change through tenacious determination and interpersonal skills

Manager – Quality and Operational Excellence

Oceaneering International
Chandigarh
2015.10 - 2020.01
  • Devised continuous improvement theme for engineering service center
  • Managed operational excellence program based on Lean Six Sigma and QMS,
  • Collaborated with global process improvement team to enhance excellence across organization
  • Attained ISO 9001:2015 certification
  • Headed end-to-end automation project, resulting in 200K man-hours saved
  • Through LSS initiative , improved FPY from 72% to 95% and OTD from 80% to 90%.

Process Innovation / Quality Assurance Engineer

Dresser-Rand – A Siemens Business
Pune
2012.05 - 2015.10
  • Spearheaded Engineering Support Centre through QA, lean, six sigma techniques to achieve organization’s goal and business growth plans.
  • Mentored 35+ LSS projects and improved operational efficiency with potential savings of ~100K man-hours

Quality Engineer

KSB Pumps Arabia Ltd.
Riyadh
2010.07 - 2012.01
  • Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
  • Partnered with senior management to analyze issues and find appropriate solutions.
  • Contributed to root cause analysis to determine core reason for failures and errors.
  • Coordinated with quality control staff to complete inspections.

Engineer

Punjlloyd Limited
Doha
2009.01 - 2010.05

Graduate Engineer Trainee

Leroy Somer - Emerson Group
Noida
2008.06 - 2008.12

Education

MBA - Operations Management

Sikkim Manipal University
Gangtok, India
2010.10 - 2012.12

Bachelor of Technology - Mechanical Engineering

Uttar Pradesh Technical University
Greater Noida
2004.06 - 2008.06

Skills

Lean Thinking | A3 Problem Solving | Kaizen | Value Stream Mapping

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Accomplishments

  • Cost Saving - Helped organizations generate potential savings of ~$50M through multiple continuous improvement initiatives.
  • Lean Transformation - Devised and implemented Lean implementation program in healthcare & other industries.
  • Training and Mentoring - Mentored 100+ lean six sigma projects & delivered 1000+ man-hours of training
  • EMR Implementation - Facilitated implementation of new Electronic Medical Record (EMR) system, providing support in change management, project management and the incorporation of best practices

Certification

Certificate Programme in Healthcare Management by Indian School of Business (ISB)

Timeline

Certificate Programme in Healthcare Management by Indian School of Business (ISB)

2022-12

Toyota Production System & Lean Mgmt. by Toyota Engineering Corporation, Japan

2022-10

Process Improvement Manager

International Medical Center
2020.02 - Current

Certification Program in Data Science / Machine Learning with Python & R by Tech Mahindra

2018-08

Certified ISO 9001, ISO 14001, ISO 45001 Lead Auditor from British Standards Institution (BSI)

2018-02

Manager – Quality and Operational Excellence

Oceaneering International
2015.10 - 2020.01

Certified Six Sigma Black Belt (CSSBB) from American Society of Quality

2015-07

Change Agent Skills for Lean Implementation Leaders by Lean Enterprise Institute, USA

2015-02

Process Innovation / Quality Assurance Engineer

Dresser-Rand – A Siemens Business
2012.05 - 2015.10

MBA - Operations Management

Sikkim Manipal University
2010.10 - 2012.12

Quality Engineer

KSB Pumps Arabia Ltd.
2010.07 - 2012.01

Engineer

Punjlloyd Limited
2009.01 - 2010.05

Graduate Engineer Trainee

Leroy Somer - Emerson Group
2008.06 - 2008.12

Bachelor of Technology - Mechanical Engineering

Uttar Pradesh Technical University
2004.06 - 2008.06

Healthcare Projects

OPD Process Improvement

  • Waiting Time improvement by 31 %

ER Process Improvement

  • Door to Doc improvement by 50 %
  • Left Without Being Seen (LWBS) improvement by 80 %
  • LOS Discharge improvement by 20 %

OR efficiency & utilization improvement

  • Room Turnover improvement by 26 %
  • Patient Turnover improvement by 25 %
  • First Case On Time Start (FCOTS) improvement by 80 %
  • Additional Capacity Created - 300 Patients

Inpatient Discharge Lead Time Improvement

  • Clinical to Physical discharge time improvement by 48 %
  • Room Preparation time improvement by 72 %
  • Additional Capacity Created - 329 Patients

Outpatient Pharmacy

  • Waiting Time reduction by 50 %

Home Health Care Lean Transformation

  • Request to service conversion rate improvement by 400 %
  • Nursing visits / day improvement by 133 %
  • Response time reduction by 99 %

Quote

We can't solve problems by using the same kind of thinking we used when we created them.
Albert Einstein

Awards & Honor

  • Young Achiever Awardee 2022 for contribution towards making patient journey better
    Council of Health Insurance, Saudi Arabia
  • Speaker at AME International Lean Conference 2022
    Topic – System thinking to improve the patient journey


Healthcare Projects

OR Efficiency & Utilization Improvement

  • First Case On Time Start (FCOTS) - 80 % Improvement
  • Room Turnover - 26 % Reduction
  • Patient Turnover - 15 % Reduction
  • Additional Capacity Created - 300 Patients

ER Process Improvement

  • Left Without Being Seen (LWBS) - 80 % Reduction
  • Door to Doc improvement by 50 %
  • LOS Discharge - 20 % Reduction

Inpatient Discharge Lead Time Improvement

  • Clinical to Physical discharge time - 48 % Reduction
  • Room Preparation time - 72 % Reduction
  • Additional Capacity Created - 329 Patients

OPD Process Improvement

  • Waiting Time reduction by 31 %

Outpatient Pharmacy

  • Waiting Time reduction by 50 %

Home Health Care Lean Transformation

  • Request to service conversion rate improvement by 400 %
  • Nursing visits / day - 133 % Improvement
  • Response time - 99 % Reduction

Awards & Honor

  • Young Achiever Awardee 2022 for contribution towards making patient journey better, Council of Health Insurance, Saudi Arabia
  • Speaker at AME International Lean Conference 2022 , Topic – System thinking to improve the patient journey


Mohammad Jaid AlamLean Practitioner