Mohammad Jaid Alam
Lean Practitioner
Jeddah
Summary
A seasoned continuous improvement professional with over 15 years of experience, optimizing organizational efficiency and effectiveness . Embracing methodologies such as Lean and Six Sigma, I have achieved operational excellence, enhanced service quality, customer experience and driven organizational growth
By leading continuous improvement initiatives and Lean transformations across organizations, coupled with offering strategic consultation support to leadership, has led to measurable, impactful outcomes and unparalleled customer satisfaction.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
2
2
Languages
Work History
Process Improvement Manager
International Medical Center
Jeddah
02.2020 - Current
- Spearheaded hospital-wide lean implementation program, resulting in cultural transformation towards enhanced quality, efficiency, and patient experience, saving over $15 Million.
- Improved IMC operations for better efficiency and patient outcomes.
- Collaborated with department heads to strategize process Improvement initiatives.
- Conducted end-to-end process evaluations and identified areas for improvement through patient feedback analysis.
- Led Kaizen Events for end-to-end patient journey improvement.
- Drove procedure standardization for consistent productivity.
- Facilitated best practices implementation and shift towards value-based care approach.
- Coached and trained front-line and leadership staff on improvement methodologies: Lean, DMAIC, PDCA.
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills
Manager – Quality and Operational Excellence
Oceaneering International
Chandigarh
10.2015 - 01.2020
- Devised continuous improvement theme for engineering service center
- Managed operational excellence program based on Lean Six Sigma and QMS,
- Collaborated with global process improvement team to enhance excellence across organization
- Attained ISO 9001:2015 certification
- Headed end-to-end automation project, resulting in 200K man-hours saved
- Through LSS initiative , improved FPY from 72% to 95% and OTD from 80% to 90%.
Process Innovation / Quality Assurance Engineer
Dresser-Rand – A Siemens Business
Pune
05.2012 - 10.2015
- Spearheaded Engineering Support Centre through QA, lean, six sigma techniques to achieve organization’s goal and business growth plans.
- Mentored 35+ LSS projects and improved operational efficiency with potential savings of ~100K man-hours
Quality Engineer
KSB Pumps Arabia Ltd.
Riyadh
07.2010 - 01.2012
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Coordinated with quality control staff to complete inspections.
Engineer
Punjlloyd Limited
Doha
01.2009 - 05.2010
Graduate Engineer Trainee
Leroy Somer - Emerson Group
Noida
06.2008 - 12.2008
Education
MBA - Operations Management
Sikkim Manipal University
Gangtok, India 10.2010 - 12.2012
Bachelor of Technology - Mechanical Engineering
Uttar Pradesh Technical University
Greater Noida 06.2004 - 06.2008
Skills
Lean Thinking A3 Problem Solving Kaizen Value Stream Mapping
undefinedAccomplishments
- Cost Saving - Helped organizations generate potential savings of ~$50M through multiple continuous improvement initiatives.
- Lean Transformation - Devised and implemented Lean implementation program in healthcare & other industries.
- Training and Mentoring - Mentored 100+ lean six sigma projects & delivered 1000+ man-hours of training
- EMR Implementation - Facilitated implementation of new Electronic Medical Record (EMR) system, providing support in change management, project management and the incorporation of best practices
Certification
Certificate Programme in Healthcare Management by Indian School of Business (ISB)
Timeline
Certificate Programme in Healthcare Management by Indian School of Business (ISB)
12-2022
Toyota Production System & Lean Mgmt. by Toyota Engineering Corporation, Japan
10-2022
Process Improvement Manager
International Medical Center
02.2020 - Current
Certification Program in Data Science / Machine Learning with Python & R by Tech Mahindra
08-2018
Certified ISO 9001, ISO 14001, ISO 45001 Lead Auditor from British Standards Institution (BSI)
02-2018
Manager – Quality and Operational Excellence
Oceaneering International
10.2015 - 01.2020
Certified Six Sigma Black Belt (CSSBB) from American Society of Quality
07-2015
Change Agent Skills for Lean Implementation Leaders by Lean Enterprise Institute, USA
02-2015
Process Innovation / Quality Assurance Engineer
Dresser-Rand – A Siemens Business
05.2012 - 10.2015
MBA - Operations Management
Sikkim Manipal University
10.2010 - 12.2012
Quality Engineer
KSB Pumps Arabia Ltd.
07.2010 - 01.2012
Engineer
Punjlloyd Limited
01.2009 - 05.2010
Graduate Engineer Trainee
Leroy Somer - Emerson Group
06.2008 - 12.2008
Bachelor of Technology - Mechanical Engineering
Uttar Pradesh Technical University
06.2004 - 06.2008
Healthcare Projects
OPD Process Improvement
- Waiting Time improvement by 31 %
ER Process Improvement
- Door to Doc improvement by 50 %
- Left Without Being Seen (LWBS) improvement by 80 %
- LOS Discharge improvement by 20 %
OR efficiency & utilization improvement
- Room Turnover improvement by 26 %
- Patient Turnover improvement by 25 %
- First Case On Time Start (FCOTS) improvement by 80 %
- Additional Capacity Created - 300 Patients
Inpatient Discharge Lead Time Improvement
- Clinical to Physical discharge time improvement by 48 %
- Room Preparation time improvement by 72 %
- Additional Capacity Created - 329 Patients
Outpatient Pharmacy
- Waiting Time reduction by 50 %
Home Health Care Lean Transformation
- Request to service conversion rate improvement by 400 %
- Nursing visits / day improvement by 133 %
- Response time reduction by 99 %
Quote
We can't solve problems by using the same kind of thinking we used when we created them.
Albert Einstein
Awards & Honor
- Young Achiever Awardee 2022 for contribution towards making patient journey better
Council of Health Insurance, Saudi Arabia - Speaker at AME International Lean Conference 2022
Topic – System thinking to improve the patient journey
Healthcare Projects
OR Efficiency & Utilization Improvement
- First Case On Time Start (FCOTS) - 80 % Improvement
- Room Turnover - 26 % Reduction
- Patient Turnover - 15 % Reduction
- Additional Capacity Created - 300 Patients
ER Process Improvement
- Left Without Being Seen (LWBS) - 80 % Reduction
- Door to Doc improvement by 50 %
- LOS Discharge - 20 % Reduction
Inpatient Discharge Lead Time Improvement
- Clinical to Physical discharge time - 48 % Reduction
- Room Preparation time - 72 % Reduction
- Additional Capacity Created - 329 Patients
OPD Process Improvement
- Waiting Time reduction by 31 %
Outpatient Pharmacy
- Waiting Time reduction by 50 %
Home Health Care Lean Transformation
- Request to service conversion rate improvement by 400 %
- Nursing visits / day - 133 % Improvement
- Response time - 99 % Reduction
Awards & Honor
- Young Achiever Awardee 2022 for contribution towards making patient journey better, Council of Health Insurance, Saudi Arabia
- Speaker at AME International Lean Conference 2022 , Topic – System thinking to improve the patient journey
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