Mohamed Ali Zaoui
Houston,TX
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Implementation Consultant
CDK Global
Houston, TX
03.2020 - 11.2022
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress
- Configured implementation parameters based on customer requests and recommend industry best practices.
- Offered client training services via on-site and online interaction to streamline the onboarding process for newly implemented systems
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects
- Configured, installed, and handled troubleshooting tasks for a variety of different applications
- Coordinate data imports and validate the data to ensure information comes over correctly from the customer’s previous software
Finance & Insurance Manager
Keating Honda Automotive
Conroe, TX
12.2017 - 03.2020
- Reviews and analyzes Auto credit applications, using sound judgment to select the right loan program lines with customer credit history
- Seeking new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.
- Maintains confidentiality with sensitive financial and/or personal information, fair lending practices
- Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.
- Processing financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, state, and corporate channels
Finance Manager
Hendrick Automotive Group
Cary, NC
11.2014 - 10.2017
- Arrange the financing of customer purchases; present them with additional products that enhance their vehicle and ownership experience
- Specialized in Subprime deals ( Structuring the deals to secure bank approvals )
- Communicate with the sales team to ensure every customer is handled efficiently and professionally
- Complying with federal, state, and local regulations that affect the new and used vehicle and finance departments
- Creating and maintaining a program with the sales department that will ensure all new sales are referred to the F&I department.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health
Restaurant Assistant Manager
Tarbouch LLC
Raleigh, NC
01.2013 - 11.2014
- Hiring, training, and developing new team members
- Increasing sales by ensuring guest satisfaction and prompt problem resolution
- Maintain an overall management style in accordance with established best practices
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Performed daily administrative tasks, such as ordering supplies, processing invoices, and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Analyzed daily sales figures and developed strategies to increase sales.
Assistant manager
The Little Nell Hotel
Aspen, CO
04.2011 - 01.2013
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations
- Managed a team of up to 8 restaurant staff, maintaining exceptional customer service and quality standards
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards
- Implemented effective inventory control systems to reduce food spoilage and waste
Cashier
Lowes
Aspen , CO
01.2011 - 03.2011
- Addressed customer needs and made product recommendations to increase sales
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Assisted customers with returns, refunds, and resolving transaction issues
- Conducted inventory counts by adding each item in stock and documenting in computer system
Sales Executive
Continentad
, Dubai
05.2008 - 08.2010
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Bachelor's degree - Administration Management in Hospitality
Canterbury University
Canterbury UK Skills
- 3 years software implementation experience
- Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc)
- Ability to work independently or as a team player with strong interpersonal skills
- Strong decision-making skills with the ability to work with minimal direction/supervision
- Online Training Services using applications zoom, slack , Teams , Bomgar , Agil
- passionate about helping others, good at problem-solving…and I enjoy it!
Certification
JM&A F&I Legal and Ethical Standards
September 2015 to Present
F&I Legal and ethical Standards Certification on State and Federal truth in lending regulation.
Ethical Menu presentation and upselling skills
AFIP Certified Professional in Financial Services
September 2015 to Present
State & Federal Finance & Insurance Ethical and Legal Regulations.
JM&A Advanced Finance and Insurance
Timeline
Implementation Consultant
CDK Global
03.2020 - 11.2022
Finance & Insurance Manager
Keating Honda Automotive
12.2017 - 03.2020
Finance Manager
Hendrick Automotive Group
11.2014 - 10.2017
Restaurant Assistant Manager
Tarbouch LLC
01.2013 - 11.2014
Assistant manager
The Little Nell Hotel
04.2011 - 01.2013
Cashier
Lowes
01.2011 - 03.2011
Sales Executive
Continentad
05.2008 - 08.2010
Bachelor's degree - Administration Management in Hospitality
Canterbury University
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing software support to users and developing and implementing technical solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
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