Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Quote
Timeline
References
Hi, I’m

M M Anwar Osmani Shuvo

Ilford,Redbridge
M M Anwar Osmani Shuvo

Summary

Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards. High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximising customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Successful at cleaning and arranging checkout lanes to maintain professional, visual appeal. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Committed and hardworking Cashier with 8 years of experience processing transactions and assisting customers. Dedicated to answering customer questions and resolving issues. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.

Overview

8
years of post-secondary education
1
Certificate

Work history

Caffe Latte
Barking, Barking and Dagenham

Barista
12.2023 - 04.2024

Job overview

  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Totalled bills and accepted cash, card and mobile payments.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Inspected completed orders, verifying against ticket and quality standards.

Nagina Sweets and Restaurant
Ilford

Cashier
11.2023 - 03.2024

Job overview

  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted change correctly and issued customer receipts.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Handled currency payments, secured funds in register and prepared deposits at end of day.

The Brougham Public House
Angel

Barback
11.2023 - 01.2024

Job overview

  • Maintained bar stocks, replenishing daily as necessary.
  • Cleared counters and disposed of waste and broken glass.
  • Handled and moved supplies between stores and bars for restocking and storage.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.

The Brougham Public House
Angel

Bar Waiter
11.2023 - 01.2024

Job overview

  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Memorised complete menu and offered guests knowledgeable suggestions.

The Brougham Public House
Angel

Bar staff member
11.2023 - 01.2024

Job overview

  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Maintained bar stocks, replenishing daily as necessary.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Maintained ready supply of counter-top snacks for guests.
  • Kept bar service areas stocked with tea, coffee and espresso.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
  • Kept up-to-date on mixology trends, incorporating new techniques and ingredients into cocktail menu.

Education

Milestone School and College
Uttara, Dhaka-1230, Bangladesh

S. S. C. from Science
01.2013 - 05.2015

University overview

  • Graduated with distinction

Milestone College
Uttara, Dhaka-1230, Bangladesh

H. S. C. from Science
08.2015 - 07.2017

University overview

  • Graduated with distinction

University of London
London

Bachelor of Law from Law
01.2018 - 12.2021

University overview

  • Honours Degree
  • Level 6 qualification

The University of Law
London

Master of Mediation and ADR from Law
10.2023

University overview

Skills

  • Team player
  • Customer Service
  • Food preparation
  • Foam art
  • Latte art
  • Coffee brewing
  • Espresso machine operation
  • Coffee machinery operation
  • Coffee grinding
  • Espresso calibration
  • Product knowledge
  • Bartending
  • Equipment operation
  • Payment Processing
  • Table service
  • Alcohol order processing
  • Bar cleaning and maintenance
  • Till and cash handling
  • Cocktail list development
  • Time management
  • Accounting
  • Problem-solving
  • Public relations
  • Leadership

Languages

English
Proficient (C2)
Bengali
Proficient (C2)
Hindi
Intermediate

Certification

I am well-trained in Bar Work as a barback, bar front, Bar Waiter, and bartending and the coffee shop as a well trained Barista.

Accomplishments

Accomplishments

I had been awarded as a most trustworthy person for the employers and the incharge manager.

Affiliations

Affiliations
  • I keep the work place with neat and tidy as considering my own.

Quote

Try not to become a man of success. Rather become a man of value.
Albert Einstein

Timeline

Barista
Caffe Latte
12.2023 - 04.2024
Cashier
Nagina Sweets and Restaurant
11.2023 - 03.2024
Barback
The Brougham Public House
11.2023 - 01.2024
Bar Waiter
The Brougham Public House
11.2023 - 01.2024
Bar staff member
The Brougham Public House
11.2023 - 01.2024
The University of Law
Master of Mediation and ADR from Law
10.2023
University of London
Bachelor of Law from Law
01.2018 - 12.2021
Milestone College
H. S. C. from Science
08.2015 - 07.2017
Milestone School and College
S. S. C. from Science
01.2013 - 05.2015

References

References

1. Name: Mohammad Rashid

    Designation: Police Officer

    Mobile: 07878870013

    Email: Mohammad.Rashid2@met.police.uk


2. Name: Salma Ferdous

    Designation: Senior Customer Assistant

    Mobile: 07564442494

    Email: luxmi_rudra@yahoo.com


3. Name: Shehryar Hashmi

    Designation: Owner of Nagina Sweets and Restaurant

    Mobile: 07903082381

M M Anwar Osmani Shuvo