Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Additional Information
References
Timeline
Generic
Milan Barot

Milan Barot

Melbourne

Summary

An Information and Technology Professional with service desk support and IT Security Risk analyst experience seeking for next career adventure. Effective communicator who works well with technical and non-technical members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Information Security Risk Analyst

KPMG Australia
11.2021 - 09.2022
  • Create and Draft vendor risk assessment
  • Assess the authority to operate documents as per firm standards
  • Maintain service now tickets
  • Assess the software risk as part of the vendor onboarding process
  • Create and review the software exemption in SAI 360
  • Reviewing security documents for vendor onboarded software
  • Make a recommendation about the security controls required
  • Participate in Kick-off calls for software onboarding
  • Keeps senior management informed of significant developments and progress on processes
  • Developed and maintained courteous and effective working relationships.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Paid attention to detail while completing Risk assessment.
  • Worked effectively in fast-paced environments.
  • Applied effective time management techniques to meet tight deadlines.

Technology Services Analyst

KPMG Australia
03.2021 - 11.2021
  • Support and Maintain different Office 365 collaboration tools like MS teams, Planner,
  • Mural, Intune
  • Have good understanding of Active Directory and Azure AD
  • Manage service-now queue with client satisfaction, ensuring all policies, processes, and procedures in place
  • Liaising with various vendors for supports and upgrading services in use
  • Requirement Gathering, System Analysis, and Testing new enhancements
  • Create and maintain key process workflows and documentation
  • Familiar with PowerShell and SQL queries
  • Rich experience in customer service-focused support roles aligned with ITIL
  • Incident/Change management framework
  • Familiar with Dynamic CRM
  • Supporting end-user computing and monitor SLA compliance
  • Identify and develop key areas of improvement with ITSM capabilities
  • Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under timing and budget constraints
  • SME for different MYOB products
  • Advance knowledge of windows active directory and have a good understanding of
  • SAP/CRM processes
  • Created and published various service now dashboards for the team
  • Daily, Weekly and Monthly reporting to team and stake holders
  • Vendor management including coordination and escalation
  • Ensuring processes meets compliance for Industry best practice and security standards
  • Creation and maintenance of knowledgebase
  • Qualified in user testing and managing support system for various applications
  • Project Management for new projects.

Service Desk Analyst

KPMG Australia
01.2018 - 03.2021
  • Assist KPMG Employees (>3000) with technical inquiries through Email and calls
  • Logging calls through service Now under the appropriate categories
  • Active Directory (Level 1/2)
  • Reset Password
  • Unlock user account
  • Disable and enable account under relevant approval
  • Create accounts and configure with applicable Security Groups
  • Move accounts from one OU to another one when advised
  • Exchange (Level 2)
  • Create/update user and functional mailboxes for internal and external communication
  • Create/update Distribution list with applicable members
  • Manage mailbox and DL access (e.g
  • Owner or standard)
  • Update mailbox storage capacity as advised
  • Relink disconnected mailbox
  • Skype for Business Admin console
  • Assign appropriate policies to user's telephone extension
  • Create an account through SIP id
  • Generate Line URL to allocate a phone number
  • Remote PC support if a user is working offsite
  • Install software through SCCM remotely
  • Basic troubleshooting for work-related applications on laptop and mobile
  • Pass ticket to a relevant team when applicable
  • Follow up with user if further assistance requires
  • Liaise with HR team for account creation/deletion approval
  • Discuss and provide feedback to supervisor and manager, based on common errors reported during a week, in team meetings for continuance improvement
  • Monitor individual and team performance to achieve SLA
  • Share knowledge by publishing Knowledge Base articles and discussion with colleagues
  • Provide effective customer service

Security Compliance Analyst (Volunteer)

KPMG Australia
11.2019 - 02.2020
  • Prepared draft client question answers according to KPMG Compliance Policy
  • Prepared the client question consolidation paper.

Security Operations (Volunteer)

Information, KPMG Australia
07.2021 - 11.2021
  • Investigate the Spam Email alert Ticket
  • Review the Block website URL and provide Exemption
  • Check spunk logs regarding the existing incident.

Education

Diploma in Information Technology -

Gujarat Technological University
India
05.2011

Bachelor of Information Technology -

Charles Stuart University
Melbourne, VIC
02.2016

Diploma of Leadership And Management -

Harward International College
Melbourne, VIC
09.2019

Skills

  • Analytical and Critical Thinking
  • Dependable and Responsible
  • Training and Development
  • Teamwork and Collaboration
  • Decision-Making
  • Problem-Solving
  • MS Office
  • Flexible and Adaptable
  • Excellent Communication
  • Interpersonal Communication

Technical Skills

  • System Administration: Active Directory, Group Policy, File & Print services, Exchange Online 365
  • Office Applications: MS Office 2007/2010/2013, & Office 365
  • Technical Support: Troubleshoot hardware, software, network issues, helpdesk support, documentation, and asset management

Certification

  • Azure Fundamental May 2021
  • CCNA Routing and Switching: Introduction to Network (Academic) July 2015
  • CCNA Routing and Switching: Routing and Switching Essentials July 2015
  • CCNA Routing and Switching: Scaling Networks Aug 2015
  • CCNA Routing and Switching: Connecting Networks Aug 2015

Additional Information

  • Volunteer Work: BAPS (International Spiritual NGO, www.bapg.org) Audio & Visual Volunteer

References

Available upon request

Timeline

Information Security Risk Analyst

KPMG Australia
11.2021 - 09.2022

Security Operations (Volunteer)

Information, KPMG Australia
07.2021 - 11.2021

Technology Services Analyst

KPMG Australia
03.2021 - 11.2021

Security Compliance Analyst (Volunteer)

KPMG Australia
11.2019 - 02.2020

Service Desk Analyst

KPMG Australia
01.2018 - 03.2021

Diploma in Information Technology -

Gujarat Technological University

Bachelor of Information Technology -

Charles Stuart University

Diploma of Leadership And Management -

Harward International College

Similar Profiles

CREATE PROFILE
Milan Barot