Michelle Scott
Wichita,KS
Summary
To work in an environment that encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. Senior Sales Representative with a successful background in sales and team leadership. Consultative sales expert with a history of exceeding quotas, building customer bases, and capitalizing on valuable business opportunities. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven history in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
21
21
years of professional experience
Work History
Sales Representative, Sales Service Representative
Comcast
Nashville, TN
09.2004 - 04.2016
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Managed sales paperwork and payments with a high degree of accuracy to minimize recordkeeping errors.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Maintained book of business valued at $200.
- Increased sales by offering advice on purchases and promoting additional products
- Automated contact management system, resulting in better client organization and goal alignment
Sales Representative
Comcast
Atlanta, Ga.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Revitalized product revenues to over 90% in one year
- Maintained book of business valued at $2 million per year.
Commercial specialist
Comcast
Chicago, Illinois
- Researched and reported on business opportunities to increase market share.
- Supported management with annual budget and sales predictions to increase ROI.
- Developed sales tracking methods and managed analytics to determine pricing and profitability strategies.
- Gathered, documented and modeled data to assess business trends.
Operation management Supervisor
United Parcel Service
Chicago, Illinois
01.1988 - 01.1997
- I was in charge of making all times for hourly was completed on a daily basis.
- Established team priorities, maintained schedules, and monitored performance.
- Established and maintained long-range plans for quality assurance.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Supervised site investigations reported issues and escalated those that required further assistance.
- Performed supplier risk evaluations and supported regulatory inspections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted forecasting to determine changes and issues for supply chain business.
- Performed forecasting to identify necessary changes for supply chain business.
Education
Bachelor of Arts - Telecommunications/Liberal Arts
Columbia College Chicago
Chicago, IL05.1992
Skills
- Creative Problem Solving
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Efficient and Meticulous
- Understanding Customer Needs
- Upbeat and Positive Personality
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Multitasking and Prioritization
- Order and Refund Processing
- Customer Data Confidentiality
- Customer Retention Strategies
- De-escalation Techniques
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Collaborative and Cooperative
- Sales Quota Achievement
- Administrative and Office Support
- Excellent Mindfulness
- Time Management
- Billing Adjustments and Refunds
- Cultural Awareness and Sensitivity
Additional Information
Reference Upon Request
Timeline
Sales Representative, Sales Service Representative
Comcast
09.2004 - 04.2016
Operation management Supervisor
United Parcel Service
01.1988 - 01.1997
Sales Representative
Comcast
Commercial specialist
Comcast
Bachelor of Arts - Telecommunications/Liberal Arts
Columbia College Chicago
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