Michelle Koch
Sylvan Lake,Alberta (AB)
Summary
A dedicated professional providing maximum results while working with tight timelines. Skilled in working under pressure and able to step into new areas with adaptable approach to best enhance the organizational brand. Self motivated and dependable, capable of managing multiple priorities with a positive attitude while taking on added responsibilities to meet team goals.
Excellent time management skills and attention to detail.
Overview
37
37
years of professional experience
Work History
Business Operations and Billing Analyst
NCR Corporation
Virtual Home Office, AB
02.1998 - 10.2022
- Time and Material (T&M) billing analyst responsible for reviewing approximately 5000+ field Service Requests (SR) per month to determine which activities are considered Out of Scope (OOS) or not covered by their maintenance contract. Major accounts include CIBC, HSBC, Frisco Bay, Sobeys, HBC, Target, Sephora, Publix, Lowe's, Petsmart and 100's more from various countries.
- Prepared invoices using an NCR Internal System (TAMBA) daily, weekly and monthly depending on the customers contractual agreement.
- Understood contractual languages that defined such OOS activity and their respective T&M Billing Rate/currency, Invoice to Address, Tax exemptions, Payment terms etc.
- Ongoing mitigation of SR's for various accounts and countries (Canada, USA, Australia, New Zealand and Hong Kong)
- Provided financial reports for the Account Owners to show monthly calculations of T&M Revenue.
- Identified process gaps and entitlement issues to their respective teams.
- Tracked, monitored and maintained confidential customer database information.
- Clear understanding of all relevant technical details of the company's equipment and its functions.
- Performed various analysis on business activities for assigned customers in order to identify revenue gaps.
- Worked closely with Account Owners to discuss contract renewals, price increases and billing issues.
- Identified process gaps and worked on continuous process improvement and automatization.
- Created and updated Billing Guides for all customers to reflect current information. This allowed other analysts the ability to understand and perform accurate billing in case of vacation or illness relief.
- Presented great attention to detail to ensure invoice accuracy in a timely manner.
- Met regularly via TEAMS meeting with other NCR Associates and analysts from Serbia, USA, Singapore, India and Canada to discuss revenue forecasts for the month.
- Provided performance analysis to identify missed T&M billing opportunities.
- Assist in training for various NCR Applications for new hires and Account Owners.
Dispatcher/W.C.L.C. Western Canada Lottery Corp.
NCR Corporation
Calgary, AB
01.1994 - 02.1998
- Directed dispatching, routing and tracking of Customer Engineers (CE's) for Workorders placed by W.C.L.C. in the Alberta Region.
- Maintained updated and detailed records of calls in physical and electronic database.
- Developed a trustworthy relationship with staff as well as the 15+ contractors in remote Alberta sites to enhance a positive and cohesive work environment.
- Played a critical role in directing special projects including a major roll-out retrofit in which 1900 retailers were involved.
- Developed excellent understanding of various PC skills including Excel, Word and Power Point in which I used to run daily reports and prepare presentations on behalf of the Lottery Manager.
- Became an active member in the company's social activities and the planning there of.
Accounts Payable, Receivable, Data Entry Clerk
Shaw Mobilcom (Formerly National Pagette Ltd.)
Calgary, AB
01.1990 - 12.1994
- Processing and balancing of daily receivables, scrubbing data to ensure 100% accuracy.
- Prepared and coded Accounts Payable invoices for payment.
- Responsible for basic office/administrative duties including opening mail, reception relief, filing, ordering office supplies, maintenance of large office printers that required regular cleaning prior to month end.
- Performed customer invoice consolidations to assist in collections for overdue accounts.
- Daily trips to the bank to make deposits
- Daily back up of server performed and trips to safety deposit box to ensure information is kept securely offsite.
Store Manager/Sales Associate
Ashton Shoes
Calgary, AB
07.1987 - 12.1990
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
Education
High School Diploma -
Sir Winston Churchill High School
Calgary, AB06.1987
Skills
- Proficient in Excel, Powerpoint, Word
- Sharepoint
- Data Analysis and Integrity
- Data Entry
- Invoicing and Billing
- Billing Accuracy
- Team Meetings
- Revenue Growth
Timeline
Business Operations and Billing Analyst
NCR Corporation
02.1998 - 10.2022
Dispatcher/W.C.L.C. Western Canada Lottery Corp.
NCR Corporation
01.1994 - 02.1998
Accounts Payable, Receivable, Data Entry Clerk
Shaw Mobilcom (Formerly National Pagette Ltd.)
01.1990 - 12.1994
Store Manager/Sales Associate
Ashton Shoes
07.1987 - 12.1990
High School Diploma -
Sir Winston Churchill High School
Hobbies
Outdoor Recreation, Boating, Camping, 4x4 Off Road Rides, Walking/Hiking, Travel, Hockey, Cooking, Antique Cars and any game with my kids.
References
Available upon request.
Hobbies
Outdoor Recreation, Boating, Camping, 4x4 Off Road Rides, Walking/Hiking, Travel, Hockey, Cooking, Antique Cars and any game with my kids.
References
Available upon request.
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