MICHELE GRANT

• Spearheaded and led cross-functional project teams on Cornerstone LMS optimization strategy and training initiatives to streamline operations.
• Directed the development and execution of cross-platform integration plans, guiding a team of 3 content developers and 3 technical specialists to support system adoption.
• Coached regional admin teams to ensure system standardization and self-sufficiency.

• Created and maintained standard operating procedures governing system functions and features.
• Coordinated data migration and consolidation efforts.
• Championed change management initiatives within the organization, promoting the benefits of adopting new technologies to improve overall efficiency.

• Directed a cross-departmental project team of 12+ to modernize L&D infrastructure, improving delivery speed and accessibility.
• Developed governance framework and SOPs to ensure consistency and accountability across business units.
• Managed LMS transition project (Intellum) and provided leadership teams training, testing, and go-live support.

• Managed a global team of 48 trainers, 100+ system admins, and 6 instructional designers across 5 regions and 20 countries.
• Standardized global LMS operations and championed the support strategy, leading a team of administrators to reduce issue resolution time by 50%
• Designed Global onboarding and compliance programs, improving time-to-competence by 35%.
• Led Cornerstone LMS implementation project, including security, workflows, and integrations with HRIS.

• Provided strategic LMS oversight for a 5,000+ user base; coordinated system updates, vendor support, and user access models.
• Trained and mentored 6 decentralized admin teams to standardize data entry and reporting practices.

• Directed the learning operations lifecycle, managing a team of 8 content developers, 4 LMS specialists, and 4 trainers.
• Drove a content digitization and migration project into Cornerstone, increasing learner participation by 45%.
• Championed a performance-based learning model that improved employee skill proficiency scores by 30%.

• Developed a specialized curriculum for targeted skill improvement, resulting in higher productivity levels.
• Led L&D team of 4 in designing and launching a leadership development track; promoted 25% of participants within one year.
• Managed cross-functional implementation of LinkedIn Learning and Adobe Learning Manager platforms.
• Built and facilitated onboarding programs that reduced new hire ramp-up time by 30%.

Ensured accurate record-keeping and compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks. Performed back-end operations for HR, Payroll, Benefits.

Optimized budget allocation by assessing financial performance and adjusting expenditures. Managed HR, Benefits, Inventory, Payroll, Scheduling, and Education for salon staff.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Facilitated team-building exercises to foster collaboration between department members.
• Developed customized training materials for various industries, ensuring relevance to the target audience.
• Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
• Facilitated workshops on advanced communication skills, significantly improving team collaboration.
• Improved learning outcomes with application of adult learning principles in all training programs.

• Collaborated with department heads to identify skill gaps and develop targeted training solutions.
• Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
• Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
• Streamlined onboarding processes for new hires, resulting in reduced timetoproductivity.
• Contributed to development of comprehensive employee training courses.
• Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
• Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.
• Assisted in the selection of appropriate tools and technologies for effective course development and delivery.
• Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows.
• Developed workforce training programs to improve organizational efficiency.
• Streamlined learning content management, introducing efficient tools for updating and maintaining course materials.
• Planned and implemented upgrades to system hardware and software.
• Implemented comprehensive reporting tools within the LMS, providing stakeholders with valuable insights into learner progress and performance metrics.
• Led server infrastructure development, quality assurance, staging and production systems.
• Streamlined LMS administration by consolidating system tools and resources for easier access.
• Managed onboarding and offboarding of employees.
• Developed customized training manuals and tutorials for new users, simplifying onboarding processes while promoting self-sufficiency in navigating the platform.
• Facilitated seamless integration of third-party applications into the LMS, enhancing overall functionality and features available to users.
• Performed network security design and integration duties.
• Developed and documented network policies, procedures and standards.

• Ensured alignment between learning objectives and assessment strategies, promoting accurate measurement of desired outcomes.
• Managed multiple instructional design projects concurrently, meeting deadlines and exceeding client expectations.
• Optimized existing training materials based on user feedback and performance metrics, refining course content for maximum impact.
• Delivered coaching, training and mentoring to course developers and instructors to boost confidence and understanding of materials.
• Attended regular project team meetings to provide regular status updates on activities and identify any issues or challenges.
• Applied adult learning theories to develop targeted training programs aimed at bridging skill gaps among employees.
• Redesigned outdated curricula using modern instructional design principles, increasing overall educational value.
• Developed comprehensive instructional materials for diverse learning styles, resulting in improved learner comprehension.

• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Recruited and trained staff and volunteers to upgrade collective team skills.
• Mentored team members for professional development, resulting in increased productivity and job satisfaction.
• Provided ongoing direction and leadership for program operations.
• Collaborated closely with executive leadership to develop strategic plans for long-term growth.
• Advanced community outreach efforts by forging strong relationships with local partners.
• Established program policies and procedures to comply with regulatory requirements.
• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
• Established and maintained an inclusive, collegial, and collaborative culture within the classroom.
• Worked with the dean to assess and evaluate courses and programs in appropriate discipline.
• Promoted collaboration by developing group projects and fostering a positive learning environment.
• Advised students on academic planning, career goals, internships, research opportunities, and graduate school applications to foster successful outcomes post-graduation.

• Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
• Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
• Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
• Increased customer retention through exceptional service and consistent follow-up communication.
• Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
• Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
• Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
• Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
• Collaborated with local businesses on cross-promotional events that enhanced community engagement.