Michele Francois
Orlando,FL
Summary
Hardworking, highly organized & reliable. Excellent customer service when working at home remotely or in person face to face. Proactive and creative.
A great team player that would love to grow with a great company.
Overview
28
28
years of professional experience
Work History
Private Duty Nurse
Self-Employed
Orlando, Florida
01.2015 - Current
- Facilitates medication management to 10 patients, including providing education and monitoring vitals. Coordinates their physician appointments, physical therapy, exercise and recreation, Assisting with their daily living i.e. cooking, cleaning, bathing, shopping, transportation and family visits on schedule.
- Developed strong and trusting rapport with patients and their families to facilitate smooth, quality care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Developed recruiting strategies to identify qualified candidates and build network for in home personal care.
Waitress/Server
Waffle House Restaurant
Orlando, Florida
11.2015 - Current
- Greeted & served over 5000 locals and it's visitors. Answered questions for food allergy concerns and recommended specials for indecisive customers. Upsold high-profit items. Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Consumer Access Specialist - Remote
Advent Healthcare
Orlando, FL
09.2021 - 08.2022
- Processed over 80 inbound and outbound calls per day. Answered, managed inquires and resolved consumer needs. Searched for requested information using multiple resources.
- Extending patience, empathy and kindness to all patients for Advent health North Region of Central Florida.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Scheduling, canceling and documenting all call information according to standard operating procedures.
Blood & Body Fluid Coordinator
Florida Hospital
Orlando, Florida
01.2008 - 01.2014
- Accommodating employees who had accidentally obtained infectious needle stick or blood, splash during clinical procedures.
- Served as link between management and 12,000 employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Managed administrative processes and prepared key reports, documentation and surveillances for transmission of infection prevention.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success of decreased needle stick and blood splashes incidents.
Advanced Clinical Technician
ORMC, WINNIE & ARNOLD PALMER Hospitals
Orlando, FL
01.2003 - 12.2008
- Obtained vital signs, height and weight of patients in Adult, Women and Children & Pediatric Emergency Departments.
- Prepared patient for exams, tests and special procedures and assisted with exams and treatments.
- Handled & collected patient specimens and prepared for transport to labs for testing. Assisted pathology team with skilled analyses by preparing tissue samples.
- Performed administrative or clerical duties such as filing, reception, scheduling, data entry and patient registration.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity in Central Florida Trauma Bay at ORMC/APH/WPH facilities.
Education
CMA - Health Sciences
Midlothian Business College
Richmond, VA11.1992
High School Diploma -
Sheepshead Bay High School
Brooklyn, New York06.1986
Skills
- Customer Service and Rapport
- Candidate Sourcing
- Recruitment Management
- Courteous with Strong Service Mindset
- Inbound and Outbound Calling
- Supporting Daily Living Needs
- Compassionate and Caring
Sewing, Drawing & Painting
I am so glad that my love for sewing, drawing and painting was part of my childhood pastime, before technology took over.
Timeline
Consumer Access Specialist - Remote
Advent Healthcare
09.2021 - 08.2022
Waitress/Server
Waffle House Restaurant
11.2015 - Current
Private Duty Nurse
Self-Employed
01.2015 - Current
Blood & Body Fluid Coordinator
Florida Hospital
01.2008 - 01.2014
Advanced Clinical Technician
ORMC, WINNIE & ARNOLD PALMER Hospitals
01.2003 - 12.2008
CMA - Health Sciences
Midlothian Business College
High School Diploma -
Sheepshead Bay High School
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