Michael Elliott

I am writing to express my earnest desire for advancement to the position of PFS Senior Representative within Munson Healthcare's Patient Financial Services division. This letter serves as a formal request to be considered for this esteemed role, in line with the guidelines of the PFS Career Ladder Advancement Program.

Throughout my tenure at Munson Healthcare, I have dedicated myself to mastering the complexities of the revenue cycle and consistently delivering exceptional results. My commitment to excellence is reflected in my performance, where I have consistently maintained an average quality score of 95% over the past six months, demonstrating my adherence to Munson Healthcare's high standards.

I have actively pursued educational opportunities to enhance my knowledge and skills, as evidenced by my completion of relevant HFMA courses, including Patient Financial Communications: Advance of Service, Revenue Capture and Recognition, Health Plans: An Overview.  These courses have equipped me with a deeper understanding of billing rules, payment methodologies, and patient financial communications, which are crucial for the role of a PFS Senior Representative.

My experience in the department, coupled with my ongoing commitment to professional development, has prepared me to take on the additional responsibilities of a Senior Representative. I am eager to contribute further to our team's success by implementing best practices, mentoring new staff, and continuing to improve our processes for the benefit of Munson Healthcare and our patients.

I am confident that my dedication, skills, and proactive approach align with the requirements for advancement in the PFS Career Ladder. I look forward to the opportunity to discuss my candidacy further and am committed to upholding Munson Healthcare's values and standards in this new capacity.

Thank you for considering my application for advancement. I am excited about the possibility of continuing to grow professionally within Munson Healthcare and contributing to our shared goals in an even more impactful way.

Sincerely,

Michael Warren Elliott

Michael Elliott
📧 melliott4@mhc.net | 📞 231-935-7060 / 231-884-4009
📍 Cadillac, MI 49651
🌐 bold.pro/my/michaelwarrenelliott

Dedicated and energetic professional with extensive experience in Patient Financial Services and business operations. Recognized for fostering positive team dynamics and cultivating a collaborative work culture. Adept at navigating complex customer interactions, resolving issues efficiently, and ensuring regulatory compliance. Passionate about supporting the financial wellness of patients while aligning efforts with organizational goals. Excels in streamlining processes, supporting strategic initiatives, and leading with integrity.

• Team Leadership
• Employee Motivation
• Customer Relations
• Quality Assurance
• Problem Solving
• Goal Setting
• Process Improvement

• Patient Financial Communications: Advance Of Service – HFMA (04/10/2024)
• Revenue Capture and Recognition – HFMA (04/10/2024)
• Health Plans: An Overview – HFMA (03/20/2024)
• Leadership: Communication – Medline University (03/19/2024)
• PFS Leadership: Introduction & Interpersonal Skills – FinThrive (03/13/2024)
• Foundational Coding – FinThrive (03/13/2024)

Patient Service Support Rep
Munson Healthcare, Traverse City, MI — 12/2023–Present

• Enhance customer satisfaction by efficiently resolving inquiries
• Support cross-functional teams with escalated billing and insurance issues
• Participate in continuous improvement initiatives and training
• Foster trust through positive communication and accurate service

Home Medical Equipment Technician
Munson Healthcare, Cadillac, MI — 04/2022–12/2023

• Inspected and repaired durable medical equipment
• Maintained accurate documentation for audits and compliance
• Delivered compassionate patient service during equipment setup
• Adhered to HIPAA and OSHA guidelines

Cope and Drag Operation Specialist
Cadillac Casting Inc. — 04/2013–04/2022

• Led operational improvement and safety training initiatives
• Coordinated workflow across departments for efficient production

Bar Manager
Charley O's Bar and Grill — 12/2005–01/2012

• Managed customer satisfaction and inventory operations
• Maintained compliance with state beverage regulations

Bachelor of Arts
The New York Conservatory for Dramatic Arts – New York, NY | 06/2005

• Resolved patient concerns with professionalism and care
• Recovered unbilled insurance payments, supporting organizational revenue
• Earned multiple peer and leadership recognitions for positivity and initiative

Energetic professional with a strong ability to motivate and build positive team dynamics to achieve ambitious goals. Dedicated to fostering an open, communicative culture where employees feel empowered to contribute to the organization’s success. Hardworking and passionate, with strong organizational skills and a clear desire to grow into a Senior Representative role. A proven leader with experience guiding teams, managing complex projects, and reaching strategic objectives. Excels at developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence.

• Patient Financial Communications: Advance Of Service, Healthcare Financial Management Association - 4/10/2024
• Revenue Capture And Recognition, Healthcare Financial Management Association - 4/10/2024
• Health Plans: An Overview, Healthcare Financial Management Association - 3/20/2024
• Leadership: Communication, Medline University - 3/19/2024
• Patient Financial Services: Leadership - Introduction, FinThrive - 3/13/2024
• Patient Financial Services: Leadership - Interpersonal Skills, FinThrive - 3/13/2024
• Foundational Coding: Professional Credential Exam Prep Business of Medicine, FinThrive - 3/13/2024

• Resolved patient problems and complaints effectively.
• Documented and resolved patient issues which led to customer satisfactory.