Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
OfficeManager

Michael Viscusi

Chandler,AZ

Summary

Accomplished Sales Manager offering 25 years of experience developing and maximizing retail sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Performance-oriented Sales Leader offering exceptional record of achievement over 30-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Care Sales Guide III

Go Daddy
03.2020 - 11.2022
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Managed over 100 calls per day.

President

Emergency Equipment Co
05.1993 - 12.2017
  • Annual Revenue (1.5M )
  • Oversee operations specializing in emergency vehicle outfitting for state and Federal agencies
  • Grew new customers over 200 % since 2004
  • Develop sales business throughout Pennsylvania region, growing by 200% in five years
  • Develop, Quote and bid on all government contracts, ensure delivery of products and that vehicles meet all client specifications and requirements
  • Manage company's accounts receivable and payable, perform daily accounting activities to ensure compliance with state and federal laws as well as payroll for 10-15 employees
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Managed financial, operational and human resources to optimize business performance.

Fleet Sales Manager

Day Automotive
09.1991 - 05.2015
    • Responsible for sales and logistics of all Governmental Sales /Contracts
    • Accrued sales of up to 1,000 units annually with gross sales of 50 Million annually
    • Reviewed entire inventory lists, tracking inventory,
    • Hired performed performance reviews for 10 employees
    • Responsible for statewide Govt vehicle and equipment piggyback contracts
    • Received National awards with Ford and Chevrolet brands for #1 in Sales.
    • Organized promotional events and interacted with community to increase sales volume.
    • Managed accounts to retain existing relationships and grow share of business.
    • Drove sales by developing multi-million dollar contract sales.
    • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

President / CEO

The Creative Mortgage Group Inc.
Scottsdale, AZ
02.2002 - 05.2005
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Led operational team in development, rollout, and management of new product lines.
  • Managed financial, operational and human resources to optimize business performance.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Maintained P&L and shouldered corporate fiscal responsibility.

Police Officer

Borough Of Forest Hills
06.1990 - 12.1999
  • Prepare cases for trial, testifying as Prosecution Witness
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Provided testimony in court proceedings.
  • Apprehended offenders and conducted interviews and interrogations.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Assisted in special investigations and crime prevention programs.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Serve active subpoenas and warrants
  • Investigator / Detective for all cases handled
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Answered emergency calls for help from citizens and business owners.

Education

Degree - Criminal Justice Studies

Community College Allegheny
Monroeville, PA

Skills

Growing small businesses and increasing profits Excellent communicator

  • Critical thinker in any situation
  • Proven leader
  • Strong work ethic, articulate, helpful with Integrity
  • Expense Reports
  • Program Promotion
  • Business Development and Planning
  • Special Assignments
  • Team Goals
  • Call Center Customer Service
  • Budgeting and Expenditures
  • Order Coordination
  • Time Management
  • Business Networking
  • Customer Experience

Accomplishments

  • Maricopa Co Sheriffs Office 2013-2014 Commander Sun Lakes Sheriff's Posse
  • Responsible for 44 Deputy Sheriffs Posse and 24 Civil Staff
  • Maricopa Co Justice Courts 2016 Hearing Officer Adjudicated Civil Traffic Hearings
  • Circle G Highlands West Homeowners Assoc 2004-2014 President HOA
  • Town of Gilbert Citizens Budget Committee / Police, Courts and ProsecutorsnBudget of 45M, saving 3M without reducing headcount.

Additional Information

  • AWARDS, Extraordinary Customer Satisfaction AwardGo Daddy Rock Star Status 3rd Qtr 2020

Certification

  • Certified Police Officer , PA State Police Academy -Act 120 certification

Timeline

Care Sales Guide III

Go Daddy
03.2020 - 11.2022

President / CEO

The Creative Mortgage Group Inc.
02.2002 - 05.2005

President

Emergency Equipment Co
05.1993 - 12.2017

Fleet Sales Manager

Day Automotive
09.1991 - 05.2015

Police Officer

Borough Of Forest Hills
06.1990 - 12.1999

Degree - Criminal Justice Studies

Community College Allegheny

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Michael Viscusi