Michael Signiski

Met weekly staffing shortages by multi-tasking and agile time management. Longest tenured employee in district demonstrating strong work ethic and loyalty. Consistently functioned in a managerial capacity, leading in the absence of a manger and mentoring teammates. Responsibilities undertaken include managing inventory, training, scheduling, customer service, issue resolution, ordering, receiving, shipping, receipts reconciliation, monetary reconciliation, bank deposits, rotating sales, and price monitoring.

• Trained and developed new sales team associates in products, selling techniques, and company procedures.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Attended monthly sales meetings and quarterly sales trainings.
• Solved customer challenges by offering relevant products and services.
• Trained new employees on customer service, money handling and organizing strategies.
• Contributed to team objectives in fast-paced environment.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Managed over 50 customer calls and tickets a day. Gained strong skills in listening, determining root causes, patience, and issue resolution as well as practical skills with computer hardware, software, and peripherals.

• Configured and tested new software and hardware.
• Generated reports to track performance and analyze trends.
• Developed and implemented preventive maintenance procedures.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
• Helped streamline repair processes and update procedures for support action consistency.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Researched and identified solutions to technical problems.
• Communicated with clients to verify roots and causes of computer problems.
• Utilized ticketing system to track customer requests and prioritize urgent needs.

Management and assistance of coworkers to provide first-class service. Supported the event operations team in running successful catering events within the location. Monitored and supervised buffet activities to include opening, closing, and replenishment duties. Interacted with guests to resolve any guest issues. Supported needs of an 8 person wait staff who attended to specific needs of countless customers daily for event venue with social relevancy and intentionality. Developed and maintained positive working relationships with others; supported the team to reach common goals.

• Carried out professional service, retaining polite and friendly approach at all times.
• Worked with banquet manager to coordinate event set up and schedule.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Maintained clean and safe work environment.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Provided friendly, courteous service to create memorable moments for guests.