Michael Corcoran
Irvine,CA
Summary
Dynamic Key Account Manager with 15 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Insurance Agent
Self-employed
Irvine, CA
09.2021 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Sold Medicare Advantage to individuals using consultative selling techniques.
- Enrolled 13 clients in 2021 Annual Enrollment Period.
Lead Account Manager
Amway Corporation
Buena Park, CA
08.2014 - 09.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on developing growth strategies and executing action plans.
- Worked in field, with clients in groups or individually to achieve individual business goals and develop winning improvement strategies and tactics.
- Managed 90 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Quality Assurance Supervisor
Amway Corporation
Ada, MI
06.2013 - 08.2014
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Monitored testing processes, test development and user acceptance testing.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Prepared and interpreted standard deviation reports, complete with comprehensive analysis of testing and results, for development team.
- Efforts led to reduced standard deviation of agent call performance to less than 6%.
Education
Bachelor of Arts - Political Science
University of Michigan - Ann Arbor
Ann Arbor, MI04.1995
Skills
- Key Account Management
- Strategic Account Planning
- Spanish fluency
- Presentation skills
- Analytical skills
- Problem solving
- Customer Service and Assistance
- Consultative Sales Approach
Languages
Spanish
Full Professional
Certification
- Licensed in life, health, property, and casualty insurance.
Timeline
Independent Insurance Agent
Self-employed
09.2021 - Current
Lead Account Manager
Amway Corporation
08.2014 - 09.2021
Quality Assurance Supervisor
Amway Corporation
06.2013 - 08.2014
Bachelor of Arts - Political Science
University of Michigan - Ann Arbor
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